RP RealPage Inc.

RealPage Sees Success with AI ChatBot Named “Paige”

(NASDAQ:), a leading global provider of software and data analytics to the real estate industry, introduced an AI ChatBot earlier this year () as part of its 24/7 Virtual Leasing Office. The ChatBot, named Paige, is part of RealPage® Contact Center 3.0, designed to provide an additional communication option to customers who are working with limited or reduced onsite staffing without compromising the quality of their customer service or missing incoming leads.

Since its introduction in May 2020, thousands of units have adopted Paige as their AI Leasing Agent, and visit set ratios have remained the same for AI Chat as they were for live chat. Plus Paige continues to learn from successfully handling thousands of interactions. Paige started with the ability to answer common leasing questions such as availability, pricing and pet policies, and is now capable of answering questions about fees, local schools, rent specials, amenities and more. All at a cost that’s 30% lower than live chat.

Part of this success is due to the uniqueness of RealPage’s AI ChatBot, as the “AI” stands for Augmented Intelligence, which means that Paige will automatically warm-transfer a prospect to a live Contact Center agent if the request is outside Paige’s scope of support. Prospects also have the option to request a live agent at any time. Paige is the only chatbot in the industry backed up by live agents, providing prospects with full support in their channel of choice at their time of choice, so all questions can be answered and visits set in a single interaction.

“Leasing-staff are spread more thinly today than ever, and AI supports the 24/7 Virtual Leasing Office by providing a cost-effective, quality solution for those who may not have considered using a contact center previously,” said Jon Pastor, SVP of Consumer Solutions at RealPage. “More and more prospects are using websites as their primary source to select their next home, and Paige can be added to any property website, not just those offered by RealPage, to help increase the number of direct inquires and dramatically improve conversion ratios from leads to leases.”

RealPage invites you to demo Paige at ; RealPage Contact Center agents are ready to answer all chats routed to them.

For more information about Contact Center 3.0 and the new automated assistant or 24/7 Virtual Leasing Office, please visit .

About RealPage

RealPage provides a technology platform that enables real estate owners and managers to change how people experience and use rental space. Clients use the platform to gain transparency in asset performance, leverage data insights and monetize space to create incremental yields. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 18 million units worldwide from offices in North America, Europe and Asia. For more information about RealPage, please visit .

EN
29/07/2020

Underlying

To request access to management, click here to engage with our
partner Phoenix-IR's CorporateAccessNetwork.com

Reports on RealPage Inc.

RealPage, Inc.: Update to credit analysis after rating affirmation

Our credit view of this issuer reflects its growing and predictable revenues in the niche segment of software for rental housing, high leverage and propensity for debt funded acquisitions.

Moody's affirms RealPage, Inc.'s ratings, outlook remains stable

Moody's Investors Service today affirmed RealPage, Inc.'s (RealPage or the company) B3 Corporate Family Rating (CFR) and the B2 ratings assigned to its senior secured first lien term loan and senior secured first lien revolving credit facility. In the same rating action, Moody's has also affirmed th...

 PRESS RELEASE

RealPage Announces Strategic Partnership with Habitat for Humanity Int...

RICHARDSON, Texas--(BUSINESS WIRE)-- ®, a leading global provider of AI-enabled software platforms to the real estate industry, today announced a strategic partnership with to help provide affordable, decent and safe places for families to call home. This new partnership reflects a shared belief that a home is more than shelter; it is a foundation to build stability and confidence, a safe place for families to gather, grow and thrive. This press release features multimedia. View the full release here: Impact by the Numbers: RealPage looks to build housing in local communities with new partne...

 PRESS RELEASE

RealPage Accelerates the Pace of Innovation for Multifamily with Marke...

RICHARDSON, Texas--(BUSINESS WIRE)-- RealPage today announced significant achievements in Front Office innovation since acquiring leading multifamily CRM Knock in 2022, advancing the impact and value of its AI-enabled suite of solutions and helping its customers drive efficiency and improve net operating income (NOI). This press release features multimedia. View the full release here: RealPage Front Office Suite Momentum (Graphic: Business Wire) "RealPage is exceeding customer expectations with Front Office innovation, helping them attract, convert and retain residents and maximize staff effi...

 PRESS RELEASE

RealPage Unveils New Multifamily Rental Trends

RICHARDSON, Texas--(BUSINESS WIRE)-- RealPage, a leading global provider of software and data analytics to the real estate industry, released today its findings from a national survey of multifamily renters in America during the company’s annual RealWorld 2023 customer conference in Las Vegas. This press release features multimedia. View the full release here: In partnership with The Center for Generational Kinetics, a global research firm, RealPage asked 2,000 American renters about their beliefs and perceptions of renting, their expectations for continuing to rent, their opinions on the mo...

ResearchPool Subscriptions

Get the most out of your insights

Get in touch