New York Tolling Authorities Select Conduent to Provide Upgraded Systems and Services for E-ZPass® NY and Tolls By Mail, the Largest Operation in the United States
Solutions enable the state’s use of electronic and cashless tolling and improve convenience for motorists
Pending federal approval, Conduent will also support the country’s first congestion pricing program when it launches
FLORHAM PARK, N.J., Feb. 15, 2022 (GLOBE NEWSWIRE) -- Conduent Transportation, a global business unit of (Nasdaq: CNDT), today announced it was awarded three 8-year contract renewals from the tolling authorities of New York to provide upgraded E-ZPass® account management systems, as well as license plate identification solutions for the state’s Tolls by Mail program. The contracts support the Metropolitan Transportation Authority (MTA) Bridges and Tunnels, the New York State Thruway Authority (NYSTA), and the Port Authority of New York and New Jersey, which, when combined, oversee the largest tolling operation in the United States.
As an industry leader, Conduent has been New York’s tolling solutions and services provider for nearly 30 years. The contract renewals, scheduled to begin in early 2024, include an 8-year base term plus two 2-year options. The total estimated value is approximately $488 million.
“We’re honored that the New York Authorities have again placed their trust in our Conduent team to maintain their critical solution needs for reliable, accurate financial and account management systems. We are thrilled to extend our three-decades-long partnership with the state,” said Mark Brewer, President, Transportation Solutions at Conduent. “This award represents confidence in our global strategy to deliver modern transportation solutions as we provide smart technologies to benefit the environment and create improved driving experiences for millions of travelers.”
Conduent will provide modernized transaction processing, account management and financial management systems, as well as integrated invoice mailing, payment processing, and license plate identification solutions and services for customers. Pending federal approval, it will also support the country’s first when launched in New York City.
In addition, Conduent will continue to improve the customer experience with updates and enhancements to the authorities’ E-ZPass and Tolls By Mail websites and the Tolls NY mobile app. The app, which allows customers to easily make payments and manage their E-ZPass accounts from their smartphone, was recognized in October with the prestigious from the International Bridge, Tunnel and Turnpike Association (IBTTA).
Conduent Transportation currently operates six of the 10 largest toll systems in the U.S., including systems in California, Florida, New Jersey and New York. The company is also modernizing and maintaining the , and it was recently selected by the to design, implement and operate express tolling lanes along Interstate 64 in the Hampton Roads region of the state. Last year, Conduent announced an expansion in the United Kingdom and Europe with a road usage charging contract from , now called National Highways.
About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It is why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $18 billion of total bill reductions from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at .
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