CWT California Water Service Group

California Water Service Partners With Promise to Offer Convenient, Flexible Payment Plans to Residents With Past-Due Bills

California Water Service Partners With Promise to Offer Convenient, Flexible Payment Plans to Residents With Past-Due Bills

SAN JOSE, Calif., Feb. 06, 2023 (GLOBE NEWSWIRE) -- California Water Service (Cal Water) announced today that it has partnered with Promise to offer residential customers customizable, interest-free PromisePay payment plans for past-due water bills. These payment plans offer even more flexibility beyond Cal Water’s other payment plans, all of which enable customers with past-due accounts to avoid interruptions in water service.

Cal Water residential customers with a past-due balance of $50 or more can now access the PromisePay online system at . Customers without internet access can call their local Cal Water office to set up a plan by phone. Promise’s payment plans are private and easy to set up, and enable customers to structure their plans to best suit their needs.

The portal enables residential customers to select from various payment plan options, set up automatic payments, and provide contact information for payment reminders and other notifications through text messaging. Both residential property owners and tenants with a Cal Water account are eligible for the program.

“Our goal is to ensure that all of our customers have access to reliable, safe, clean, and affordable water service,” said Martin A. Kropelnicki, Cal Water President and CEO. “That is why we offer customer assistance programs and continue to seek out new opportunities like PromisePay to make water bills easier to manage. We believe our partnership with Promise will make a meaningful difference for those who are struggling and enable those reluctant to ask for help to get control of their bills privately.”

“We’re pleased to partner with Cal Water to help make sure that its residential customers continue to have access to high-quality water service,” said Promise Founder and CEO Phaedra Ellis-Lamkins. “Through our partnership, we will support the financial empowerment of residents from communities throughout California by offering them flexible, accessible, and affordable options to get caught up on their water bills. We look forward to supporting our neighbors in California in partnership with the visionary leaders at Cal Water.”

The PromisePay portal provides a comprehensive payment platform, which includes:

  • Options to enroll and set up payment plans online, by mobile phone, or via call center
  • Convenient payment types (credit/debit card, ACH, Apple Pay, and Google Pay)
  • Text reminders and notifications
  • Payment flexibility and plan management, with options to request a one-time due-date extension, modify due dates, and change payment methods

To learn more about the program and enroll, visit:

About California Water Service

California Water Service provides high-quality, reliable water utility services to about 2 million people statewide through 494,500 service connections. What sets Cal Water apart is its commitment to enhancing the quality of life for its customers and communities. Guided daily by their promise to provide quality, service, and value, the utility’s employees lead the way in working to protect the planet, care for people, and operate with the utmost integrity. Integral to Cal Water’s strategy is investing responsibly in infrastructure, sustainability initiatives, and community well-being. The utility has been named one of “America’s Most Responsible Companies” by Newsweek and a Great Place to Work®. More information is available at .

About Promise

Promise simplifies debt and helps people pay their bills. They partner with utilities and government agencies to offer a variety of convenient and flexible payment options, including zero-interest installment plans and relief distribution. Promise uses sophisticated outreach methods that make it easy for customers to sign up and manage their debt. To learn more about Promise, please visit: .

Contact: Yvonne Kingman, 310-257-1434



EN
06/02/2023

Underlying

To request access to management, click here to engage with our
partner Phoenix-IR's CorporateAccessNetwork.com

Reports on California Water Service Group

 PRESS RELEASE

California Water Service Group Details Progress to Reduce Environmenta...

California Water Service Group Details Progress to Reduce Environmental Footprint, Enhance Corporate Citizenship in 2024 Sustainability Report SAN JOSE, Calif., May 12, 2025 (GLOBE NEWSWIRE) -- In its and published today, California Water Service Group (Group) (NYSE: CWT) highlights recent and ongoing emissions reductions, water quality and infrastructure investments, employee development opportunities, corporate responsibility efforts, and more. The 2024 Sustainability Report showcases progress made in Group’s four key focus areas, including:Protecting the planet Reducing Scope 1 an...

 PRESS RELEASE

Hawaii Public Utilities Commission Sets New Rates for Hawaii Water Ser...

Hawaii Public Utilities Commission Sets New Rates for Hawaii Water Service to Help Keep Ka’anapali Water System Safe and Reliable WAIKOLOA, Hawaii, May 06, 2025 (GLOBE NEWSWIRE) -- Hawaii Water Service (Hawaii Water) has received approval from the Hawaii Public Utilities Commission (HPUC) to increase annual revenue by $276,900 in its Ka’anapali system and adjust water rates accordingly. This increase in annual revenue is driven by recent upgrades to the water system infrastructure and increased operating costs. Hawaii Water, a subsidiary of California Water Service Group (NYSE: CWT), last...

 PRESS RELEASE

California Water Service Group Reports First Quarter 2025 Results

California Water Service Group Reports First Quarter 2025 Results SAN JOSE, Calif., May 01, 2025 (GLOBE NEWSWIRE) -- California Water Service Group (“Group” or “Company,” NYSE: CWT), a leading publicly traded water utility serving California, Hawaii, New Mexico, Washington, and Texas, today reported financial results for the first quarter 2025. Financial highlights included: The inclusion of both GAAP and non-GAAP financial measures for 2024 to assist investors in comparing 2024 and 2025 performance. Net income attributable to Group of $13.3 million, or $0.22 per diluted share, a decre...

 PRESS RELEASE

California Water Service Group Board of Directors Declares 321st Conse...

California Water Service Group Board of Directors Declares 321st Consecutive Quarterly Dividend SAN JOSE, Calif., April 30, 2025 (GLOBE NEWSWIRE) -- At its meeting on April 30, 2025, the California Water Service Group (NYSE: CWT) (Company) Board of Directors (Board) declared the company's 321st consecutive quarterly dividend in the amount of $0.30 per common share. The quarterly dividend will be payable on May 23, 2025, to stockholders of record as of the close of business on May 12, 2025. About California Water Service GroupCalifornia Water Service Group is the parent company of regul...

 PRESS RELEASE

California Water Service Group Earns Spot on USA Today’s 2025 List of ...

California Water Service Group Earns Spot on USA Today’s 2025 List of America’s Climate Leaders SAN JOSE, Calif., April 22, 2025 (GLOBE NEWSWIRE) -- As California Water Service Group (Group) (NYSE: CWT) joins others around the world in celebrating Earth Day, it is pleased to announce that is has been named one of “America’s Climate Leaders” by USA Today and Statista Inc. The ranking honors organizations that drive real, positive environmental impact, according to Statista, a world-leading statistics portal and industry ranking provider. This ranking recognizes companies in the United...

ResearchPool Subscriptions

Get the most out of your insights

Get in touch