EGAN eGain

eGain Announces AssistGPT™ for CCaaS at Enterprise Connect

eGain Announces AssistGPT™ for CCaaS at Enterprise Connect

SUNNYVALE, Calif., March 25, 2024 (GLOBE NEWSWIRE) -- eGain (), the leading AI knowledge platform for customer service, today announced the availability of its AssistGPT™ generative AI service for CCaaS at Enterprise Connect 2024, being held March 25-28 in Orlando, Florida.

An integral part of the eGain Knowledge Hub and powered by Generative AI, AssistGPT is a comprehensive zero-code tool that helps automate the knowledge management lifecycle. An AI Console allows administrators to define controls and guard rails for the use of generative AI, manage prompts, and orchestrate Gen AI with other AI technologies in the enterprise.

With pre-built connectors to CCaaS, AssistGPT for CCaaS is available at the marketplaces of leading providers such as Cisco, Amazon Connect, Avaya, Genesys, Five9, and Talkdesk, as part of the eGain Knowledge Hub. Together with trusted content and controls in the Knowledge Hub, it accelerates knowledge deployment and time to business value while minimizing risks associated with Generative AI.

“AssistGPT makes life easy for knowledge managers and authors, while unleashing operational value to the business,” said Ashu Roy, eGain CEO. “Early clients are seeing a 5x increase in speed of knowledge creation, curation, and delivery.”

More Information

  • eGain at Enterprise Connect
    • Booth #412, AI Innovation Zone, Expo Hall
  • Breakout session info and location
    • Topic: The Best Use Cases for Generative AI in Customer Service
    • Date and Time: March 26, 2024, 2:15 to 2:40 pm
    • Location: Enterprise Case Studies Theater
  • eGain Connectors to CCaaS


About eGain

Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces cost of service with virtual assistance, self-service, and modern agent desktop tools. Visit for more info.

Media Contact

Michael Messner

408 636 4514

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.



EN
25/03/2024

Underlying

EGANeGain

To request access to management, click here to engage with our
partner Phoenix-IR's CorporateAccessNetwork.com

Reports on eGain

 PRESS RELEASE
Free
EGAN EGAIN

Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Tran...

Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations Partnership with Current Connections, Sandler Partners Facilitates Selection SUNNYVALE, Calif., Feb. 09, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. ...

February 9, 2026 1 EN
 PRESS RELEASE
Free
EGAN EGAIN

eGain Announces Second Quarter 2026 Financial Results

eGain Announces Second Quarter 2026 Financial Results AI Knowledge Hub ARR Increases 27% Year Over Year SUNNYVALE, Calif., Feb. 03, 2026 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), a leading provider of AI-powered knowledge management solutions, today announced financial results for its fiscal 2026 second quarter ended December 31, 2025. “I am pleased with our second-quarter performance, highlighted by the 27% year-over-year growth in AI Knowledge Hub ARR,” said Ashu Roy, eGain’s CEO. “AI Knowledge Hub now represents 64% of our total SaaS ARR, and we continued to build momentum with seve...

February 3, 2026 1 EN
 PRESS RELEASE
Free
EGAN EGAIN

eGain to Participate in the Oppenheimer Emerging Growth Conference on ...

eGain to Participate in the Oppenheimer Emerging Growth Conference on February 4, 2026 SUNNYVALE, Calif., Jan. 28, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of AI-powered knowledge management and customer experience solutions, today announced that CEO Ashu Roy and CFO Eric Smit will be hosting virtual one-on-one meetings with institutional investors at the Oppenheimer 8th Annual Emerging Growth Conference on Wednesday, February 4, 2026. For additional information or to schedule a meeting with eGain management, please contact either your Oppenheimer representative ...

January 28, 2026 1 EN
 PRESS RELEASE
Free
EGAN EGAIN

eGain to Announce Fiscal 2026 Second Quarter Financial Results on Febr...

eGain to Announce Fiscal 2026 Second Quarter Financial Results on February 3, 2026 SUNNYVALE, Calif., Jan. 27, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: ), a leading provider of AI-powered knowledge management and customer experience solutions, will announce its fiscal 2026 second quarter financial results after the close of regular market trading on Tuesday, February 3, 2026, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Tuesday, Februa...

January 27, 2026 1 EN
 PRESS RELEASE
Free
EGAN EGAIN

eGain kündigt Solve 26 London an: Führende Konferenz zum Thema KI-gest...

eGain kündigt Solve 26 London an: Führende Konferenz zum Thema KI-gestütztes Wissensmanagement für die Automatisierung des Kundenerlebnisses Das zweitägige Event umfasst Erfolgsgeschichten von Global-2000-Kunden, Produktinnovationen und praktische Workshops zum Thema „Bereitstellung vertrauenswürdiger KI in großem Maßstab“ SUNNYVALE, Kalifornien, Jan. 22, 2026 (GLOBE NEWSWIRE) -- Die eGain Corporation, ein führender Anbieter von KI-gestützten Lösungen für Wissensmanagement und Kundenerfahrung, hat heute die Konferenz „Solve 26 London” angekündigt, auf der untersucht wird, wie Unternehme...

January 22, 2026 1 EN

ResearchPool Subscriptions

Get the most out of your insights

Get in touch