SAN DIEGO, Calif.--(BUSINESS WIRE)--

TurboTax, from Intuit Inc. (Nasdaq: INTU), the market leader in the do-it-yourself tax category – processing over 40M returns last year alone in the U.S. – is introducing a new way of doing taxes: TurboTax Live. Combining the ease of use and technology of TurboTax software with a nationwide virtual network of credentialed tax experts, TurboTax Live delivers confidence and expertise to living rooms across the country, on demand.

Designed for the millions of taxpayers who want expert help, but also want to save time and money, TurboTax Live has built an extensive network of thousands of credentialed tax experts, including Spanish speaking experts, all of whom are Certified Public Accountants (CPA), Enrolled Agents (EA), or Practicing Attorneys with an average of 10 years of tax preparation experience, ready to help people file their taxes with confidence. Experts are available on-demand via one-way video throughout the TurboTax assisted tax preparation experience to not only provide personalized advice and answers, but also a one-on-one review of a customer’s tax return – including the ability to sign and file if needed – giving taxpayers the confidence that they are getting the biggest refund they deserve and their taxes are done right.

In today’s world, consumers have a range of on-demand offerings available at their fingertips, from everyday needs like food delivery and dry cleaning to professional services such as legal and medical advice. Getting personalized guidance and expertise from a credentialed tax expert, even for complex filing situations, shouldn’t require consumers to leave the house.

“For more than 30 years, TurboTax has been the trusted leader in online do-it-yourself tax preparation,” said Dan Wernikoff, executive vice president and general manager of Intuit's TurboTax business. “With TurboTax Live, we’re going beyond DIY, by leveraging the power of technology and our virtual network of tax experts to enable an entirely new assisted experience. Now taxpayers can have their return reviewed, signed and filed, by a credentialed tax expert without leaving their living room.”

TurboTax Live includes:

• Expert Review: An experienced CPA, EA, or Practicing Attorney is available to review the customer’s return, give approval to file, and, if needed, the credentialed tax expert can review, sign and file a customer’s tax return. An experienced CPA, EA, or Practicing Attorney is available to review portions of a customer’s return, giving the customer confidence to file on their own, and, if needed, the credentialed tax expert can review, sign and file a customer’s tax return on their behalf.
• By your side: On-demand access during business hours to personalized tax advice and answers by a credentialed tax expert. With the simple click of the “Expert Help” button, customers can connect with a TurboTax Live credentialed tax expert using one-way video technology.
• File with confidence: TurboTax Live comes with a Maximum Refund Guarantee - our online tax experts help find deductions so taxpayers can get the biggest refund they deserve. Additionally, TurboTax offers a 100% Accurate, Expert Approved Guarantee for any tax return that is reviewed and signed by a credentialed expert.

“I file my own taxes normally and have used other methods. This is the easiest I have come across,” said early access TurboTax Live customer Renee Gaspar. “Not only does TurboTax walk you through every single step, they also make it easy to get additional info to help you better understand why items may have been changed or suggested to be changed. Nothing is a surprise, and if I don't understand, someone is there to help!”

With the launch of TurboTax Live, Intuit has virtualized a personalized professional service that, until now, has traditionally been in-person. By combining cutting-edge technology and a nationwide, virtual network of credentialed tax experts, TurboTax is looking beyond DIY to transform assisted tax preparation to provide everything customers need to file taxes with confidence.

“As our offering evolves and our tax expert network grows, the vision is for TurboTax Live to act as a platform to enable our credentialed experts to do customers’ taxes for them from start to finish,” added Wernikoff.

Pricing and Availability

TurboTax Live is available now at www.TurboTax.com and includes all personal federal tax situations for $149.99.

TurboTax Online products are available today and will include the option to add an Expert Services by TurboTax Live bundle, giving customers priority access to tax experts and the ability for a credentialed tax expert to review the return and sign the return before filing.

Taxpayers can file now with TurboTax and their return will be held securely and submitted when the Internal Revenue Service begins processing e-filed returns in January.

About Intuit

Intuit Inc. is committed to powering prosperity around the world for consumers, small businesses and the self-employed through its ecosystem of innovative financial management solutions.

Its flagship products and services include QuickBooks® and TurboTax®, which make it easier to manage small businesses and tax preparation and filing. QuickBooks Self-Employed provides freelancers and independent contractors with an easy and affordable way to manage their finances and save money at tax time, while Mint delivers financial tools and insights to help people make smart choices about their money.

Intuit's ProConnect brand portfolio includes ProConnect Tax Online, ProSeries® and Lacerte®, the company's leading tax preparation offerings for professional accountants.

Founded in 1983, Intuit serves 46 million customers in North America, Europe, Australia and Brazil, with revenue of $5.2 billion in its fiscal year 2017. The company has approximately 8,200 employees with major offices in the United States, Canada, the United Kingdom, India, Australia, Israel and other locations. More information can be found at www.intuit.com.

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