LONDON--(BUSINESS WIRE)--
NICE (Nasdaq:NICE) today announced the winners of the 2017 EMEA Customer Excellence Awards, marking the first time that NICE has hosted such an awards program in the region. Recipients were recognized for their innovation and leadership in the customer service space, and represent a range of verticals. The awards ceremony took place this week at the Interactions London event.
Winners were selected in the following four categories:
Employee Engagement Excellence – for leveraging NICE WFO solutions to improve engagement and empowerment amongst the workforce
- EE (Everything Everywhere) received this accolade for its excellence in transparency, retention and motivation strategies.
Business Impact Excellence – which celebrates customers using NICE’s solutions or services to drive measurable improvements supporting their business goals.
- Akinika Debt Recovery Limited was awarded for developing and implementing a unique Jigsaw assurance framework simultaneously with the launch of Nexidia Analytics for customer call quality excellence.
Customer Experience Excellence – for significantly improving customer experience by implementing the NICE solutions to analyze omnichannel customer interactions in real time and take informed action.
- JD Williams (N. Brown Group) took the award for linking together data from different tools and resources in order to gain holistic insights, changing the culture to one of shared accountability and transparency
Analytics Excellence – which recognizes customers that have successfully leveraged analytics and achieved high user adoption rates and tangible business results
- YapıKredi was recognized as the winning organization due to its dedicated analytics team that led the step-by-step roll-out of NICE Analytics across the whole contact center organization. This project was closely supported by partner 3-D Technologies
John O’Hara, president, NICE EMEA:
Congratulations to the
2017 EMEA Customer Excellence Award winners. This is the first year that
we’ve run the program, and we were very impressed by each of the
applications we received. The winners represent today’s innovators and
leaders in the customer service industry, and are setting a shining
example of how NICE’s solutions can be used to drive measurable business
results. Beyond receiving these accolades, we’re happy that these
organizations were able to share their expertise and best practices with
attendees at this week’s Interactions event.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. O’Hara, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
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