For the 11th year in a row, TELUS maintains our leadership position with fewest complaints amongst national carriers
Our commitment to put customers first has earned us the most loyal customer base in the industry
VANCOUVER, British Columbia, April 04, 2022 (GLOBE NEWSWIRE) -- TELUS continues to lead the industry with the fewest complaints amongst national carriers, confirmed by the 2021/2022 mid-year report from the Commission for Complaints for Telecom-Television Services (CCTS). In the reporting period from August 1, 2021 to January 31, 2022, complaints about TELUS decreased by 16.9 per cent year-over-year. We are proud to once again differentiate ourselves from our peers on this important metric, particularly on the heels of our industry-leading 2021 customer growth of 960,000 new customers – a record high for TELUS – and blended Mobile Phone, Internet, Optik TV, Security and Voice churn all below one per cent for the year, and an industry-leading postpaid wireless churn that has been below one per cent for eight consecutive years. These three measurements demonstrate the growing demand for our superior network, innovative services, and exceptional customer service that when combined, improve the daily lives of our residential and business customers.
“While we are proud to see a meaningful decrease in complaints this year compared to last, we will not be satisfied until we receive zero complaints from our customers,” said Zainul Mawji, Executive Vice-president and President, Home Solutions & Customer Excellence. “The investments we make in our network and industry-leading customer service team year after year continue to set us apart from our national peers. I want to thank our customers for loyalty and candid feedback which helps us continually improve, and our entire TELUS team that demonstrates their commitment to going above and beyond for our customers every single day.”
About TELUS
TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with $17 billion in annual revenue and 17 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. We leverage our global-leading technology and compassion to drive social change and enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. The numerous, sustained accolades TELUS has earned over the years from independent, industry-leading network insight firms showcase the strength and speed of TELUS’ global-leading networks, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better.
TELUS Health is Canada’s leader in digital health technology, improving access to health and wellness services and revolutionizing the flow of health information across the continuum of care. TELUS Agriculture provides innovative digital solutions throughout the agriculture value chain, supporting better food outcomes from improved agri-business data insights and processes. TELUS International (TSX and NYSE: TIXT) is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content management, for global and disruptive brands across high-growth industry verticals, including tech and games, communications and media, ecommerce and FinTech, healthcare, and travel and hospitality. TELUS and TELUS International operate in 25+ countries around the world.
Driven by our passionate social purpose to connect all citizens for good, our deeply meaningful and enduring philosophy to give where we live has inspired TELUS, our team members and retirees to contribute more than $900 million and 1.8 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world. Together, let’s make the future friendly.
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Lena Chen
TELUS Public Relations
