SAN RAMON, Calif.--(BUSINESS WIRE)--
TRI Pointe Homes’ Northern California Division took home an impressive fourteen national awards for customer satisfaction at the 21st annual Eliant Homebuyers’ Choice Awards competition held last week in Southern California. TRI Pointe Homes Northern California won 1st place nationally for First Year Customer Service Experience and honored Matt Sbragia with the Sales Representative of the Year Award.
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Eliant winners from TRI Pointe Homes Northern California (from left to right): Matt Sbragia, New Home Advisor; Luis Ferreira, Senior Customer Care Representative; Kathy McManus, Director of Customer Care; and Todd Spofford, Customer Care Representative (Photo: Business Wire)
The winning builders were chosen based on the results of more than 106,000 surveys, which were administered to all recent home owners from more than 156 major homebuilders across the U.S. The Eliant awards are presented annually by Eliant, a customer experience management company that has been surveying buyers of new homes for more than 33 years. TRI Pointe Homes Northern California’s fourteen awards include:
- 1st Place First Year Customer Service Experience Award
- 1st Place Matt Sbragia Sales Representative of the Year Award
- 2nd Place Construction Experience Award
- 2nd Place First Year Quality Award
- 3rd Place Todd Spofford Customer Service Representative of the Year Award
- Honorable Mention Purchase Experience Award
- Honorable Mention Percentage of Sales from Referrals Award
- Top Ten Design Experience Award
- Top Ten Jobsite Cleanliness Award
- Top Ten Warranty Service Repairs Completed Right the First Time Award
- Top Fifteen Mike Hamilton Construction Representative of the Year Award
- Top Fifteen Dennis Weaver Construction Representative of the Year Award
- Top Fifteen Jeff Williams Construction Representative of the Year Award
- Top Fifteen Don Johnston Customer Service Representative of the Year Award
“As we recently closed our 1000th home as a division last month, these Eliant awards publicly recognize what an amazing team we have here in NorCal that has truly bought into making the customer experience a great one,” said Jeff Frankel, division president, TRI Pointe Homes Northern California. “Each team member plays an important role in the entire buying process, from the construction of our homes to the final sale to move-in from our delighted buyers, and I am thankful to every team member for their dedication to the cause.”
About TRI Pointe Homes Northern California
Based in San Ramon, California, TRI Pointe Homes Northern California designs, constructs, and sells single-family homes and condominiums. Founded on more than a century of combined real estate industry experience, the company focuses on building quality master-planned and urban infill communities throughout Northern California. Dedicated to insightful design and superior craftsmanship, the company is setting a new standard in homebuilding and customer experience. The company was honored at the 2016 BIA Excellence in Homebuilding Awards as well as with numerous national Eliant Homebuyers’ Choice Awards for best purchase and ownership experiences. They earned four of these awards in 2016 and fourteen in 2017. TRI Pointe Homes was also recognized as 2016 Builder of the Year by Builder and Developer magazine. TRI Pointe Homes is a member of TRI Pointe Group (NYSE: TPH), a family of premium regional homebuilders. For more information about TRI Pointe Homes Northern California, please visit www.TriPointeHomes.com/Northern-California.
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