XCPCNL Business Services Announces Launch of Customer Service Experience Predictor developed from Centiment Capital IP
Charlotte, North Carolina, Dec. 05, 2022 (GLOBE NEWSWIRE) -- XCPCNL Business Services Corporation (OTC Pink: XCPL), a venture development business that leverages knowledge, skill, and experience in the consumer products industry, is excited to announce that the company has successfully developed a Centiment Capital IP that has been commercialized into a B2C product called CSEP(Customer Service Experience Predictor).
CSEP is a system that anticipates customer sentiment for inbound customer service call centers. The objective for clients will be the following:
- Building Effective Engagement and Brand Value
- Improving Customer Satisfaction
- Driving Effective Engagement, Market Share and ROI
Currently, we are in a beta test with a Fortune 100 client in the banking Industry, collecting and synthesizing their caller data from social media using known attributes. We then analyze the data using the Centiment.io AI IP to develop a sentiment rating for those callers. Once the beta test is completed, we will license the software to this client for them to sell to their clients, generating a new revenue stream for XCPCNL.
“This is a significant step for us, as we have stated our goal was to commercialize Centiment Capital IP’s to develop B2B and B2C products. Though we have not completed the merger in totality, we are creating revenue driving products to ensure XCPCNL’s long term growth and continue to build Shareholder value. This is the benefit of raising capital to cover development costs and IP development” said CEO Tim Matthews.
XCPCNL Business Services Corporation (OTC Pink: XCPL) encourages shareholders to visit their corporate Twitter account at .
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About XCPCNL
Charlotte, NC-based XCPCNL Business Services is a venture development business that leverages its knowledge, skills, and experience in the consumer products industry. Our primary mission is to provide marketing, technology, and other business services to fast-growing consumer product companies and big-box retailers. XCPCNL is a minority-owned and controlled firm. To learn more about our businesses, services, and opportunities, please contact: .
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