HOBOKEN, N.J.--(BUSINESS WIRE)--
NICE (Nasdaq:NICE) was awarded a silver level Stevie® Award in the Customer Service Department of the Year - Computer Software category presented at the 14th Annual International Business Awards today.
NICE provides exemplary customer support to more than 22,000 businesses on more than 25,000 instances of 20 solutions including both infrastructure and high value business applications. With more than 120,000 cases raised each year NICE has approximately 500 customer support specialists located around the world.
In April 2017 NICE completed a three year transformation of its Customer Support function which overhauled every aspect of their operations, positively impacting People, Process and Technology. The transformation has been an outstanding success with Satisfaction in Customer Support reaching record levels across the board.
Over the past three years NICE has implemented a number of its own industry leading solutions such as Voice of the Customer to survey all cases once they are closed; inContact telephony for their global CCaaS platform and NICE Engage, Interaction Analytics and Quality Management to monitor interactions and identify opportunities for improvement. NICE has also implemented a successful state-of-the-art ITSM Ticket Management system which underpins and automates the entire new organization and process.
The International Business Awards are the world’s premier business awards program. With a record number of nominations this year, the 2017 IBAs received entries from more than 60 nations and territories. Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated on 12 juries.
Michael Gallagher, president and founder of the Stevie Awards
“The
IBA judges from across the world were highly impressed with the
nominations they reviewed this year. With the level of achievement
documented in the nominations from 60 nations, the Stevie Awards are
proud to honor organizations that demonstrate a high level of
achievement in a variety of industries.” said Michael Gallagher,
president and founder of the Stevie Awards. “We look forward to sharing
many of these stories with people around the world over the coming
months, through the Stevie Awards blog and social media channels, with
the hope to inspire others to high achievement.”
Barry Cooper, Chief Operating Officer, NICE
“We’re very proud that
NICE was selected to receive this Stevie Award. Being in the Customer
Service industry, it is particularly satisfying to be recognized for
providing exceptional Customer Service to our own customers. We built a
vision for how we wanted to serve our customers and have diligently
executed on that vision to get us where we are today. However, we fully
understand that the Customer Service bar continues to get higher and so
we have embedded continuous improvement and learning to ensure that we
continue to grow.”
Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.
About NICE
NICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 22,000 organizations in more than 150
countries, including over 80 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
About the Stevie Awards
Stevie Awards are conferred in seven
programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The
American Business Awards, The International Business Awards, the Stevie
Awards for Women in Business, the Stevie Awards for Great Employers and
the Stevie Awards for Sales & Customer Service. Stevie Awards
competitions receive more than 10,000 nominations each year from
organizations in more than 60 nations. Honoring organizations of all
types and sizes and the people behind them, the Stevies recognize
outstanding performances in the workplace worldwide. Learn more about
the Stevie Awards at www.StevieAwards.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
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