RNG RingCentral Inc. Class A

Carvana Moves Away From Legacy On-Premise Communication System to RingCentral's Cloud Communications Solution

RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that Carvana, a leading e-commerce platform for buying used cars, has transitioned its enterprise business communications needs to the cloud with RingCentral, citing mobility, open platform integrations, and scalability as key benefits.

Enterprise scalability, mobility, team messaging, open platform application integrations, and the ability to quickly migrate to the cloud were key considerations for selecting RingCentral. When the deployment is complete, all employees in over 20 locations will use RingCentral, and then they can connect with customers and with each other using voice, video, and team messaging capabilities, regardless of their location and on any device.

“We moved away from an expensive and limited capability hardware-based legacy PBX system and chose RingCentral because we wanted a single integrated collaborative communications solution that would scale easily as our business grows,” said Imran Kazi, director of technology services. “RingCentral provides us with an easy to manage solution that enables our IT department to work smarter, not harder, by utilizing the power of the cloud.”

RingCentral will be used by employees at the Carvana headquarters, retail locations across the US, and will be used extensively by Carvana’s External Advocate team. Prior to RingCentral, these External Advocates had to use personal cell phone numbers when delivering cars, but now they will use their business numbers on their personal mobile devices when communicating with customers. RingCentral is also helping Carvana improve its customer experience through robust administrative controls and call analytics, which provides real-time visibility into call times and number of customers on hold. This will allow Carvana to identify areas in its customer communications that need improvement.

In addition, Carvana selected RingCentral for its integrations with Salesforce and Okta. Salesforce is used by Carvana’s Advocate team to manage customer relationships. The integration creates an unparalleled experience for making or receiving calls through RingCentral, directly from within Salesforce. Also, RingCentral’s integration with Okta allows Carvana employees to use Single Sign-on to securely access RingCentral anytime, anywhere, and from any device.

“We are thrilled to help Carvana rethink its business communications strategy in the larger context of today’s mobile and distributed workforce needs,” said Chuck Emmette, senior director of professional services at RingCentral. “In addition to providing a comprehensive cloud communications and collaboration solution, we also are proud to give Carvana significant value through our professional services and customer success programs that enable them to quickly deploy and operate effectively and efficiently on an ongoing basis. We look forward to supporting Carvana’s workforce, enabling them to communicate and collaborate without the headaches of managing and deploying legacy hardware-based infrastructure.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2017 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

EN
20/04/2017

Underlying

To request access to management, click here to engage with our
partner Phoenix-IR's CorporateAccessNetwork.com

Reports on RingCentral Inc. Class A

Anish Jog ... (+4)
  • Anish Jog
  • Daniel Ives
  • Sam Brandeis
  • Steven Wahrhaftig

Solid Results with FY25 EPS/FCF Guide Raised; Momentum Building, Not T...

A Closer Look at FY2Q25 (June) ResultsRevenueTotal revenue of $620.4 million (up 5% y/y) came in above both the company’s guidance range of $614.0 million to $620.0 million and the Street’s $617.8 million estimate with small business customers and GSPs driving market growth and strong execution of

Ringcentral Inc: 2 directors

Two Directors at Ringcentral Inc sold 28,961 shares at between 27.688USD and 28.000USD. The significance rating of the trade was 60/100. Is that information sufficient for you to make an investment decision? This report gives details of those trades and adds context and analysis to them such that you can judge whether these trading decisions are ones worth following. Included in the report is a detailed share price chart which plots discretionary trades by all the company's directors over the ...

Daniel Ives ... (+3)
  • Daniel Ives
  • Sam Brandeis
  • Steven Wahrhaftig

ResearchPool Subscriptions

Get the most out of your insights

Get in touch