LUMBERTON, N.C.--(BUSINESS WIRE)--
Wells Fargo & Company (NYSE:WFC) today announced the company will deploy its Mobile Response Unit to provide housing recovery assistance to customers in North Carolina and South Carolina impacted by the recent flooding caused by Hurricane Matthew.
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Wells Fargo’s Mobile Response Unit, a 75-ft. heavy-duty “office on wheels” will assist Wells Fargo mortgage customers impacted by flooding caused by Hurricane Matthew. The Mobile Response Unit will station in Lumberton, N.C. until Nov. 19, where customers can receive mortgage assistance, insurance claim check processing, and repair and recovery tips. Wells Fargo customers can also visit local Wells Fargo Home Mortgage offices or click wellsfargo.com/care.
From Nov. 1-19, the Wells Fargo Mobile Response Unit is located at 2320 W. 5th St., in Lumberton, N.C. Customers may visit from 9 a.m. – 7 p.m. weekdays and 9 a.m. – 2 p.m. on Saturday. Wells Fargo mortgage customers can also receive disaster assistance at the company’s mortgage offices including in Lumberton at 2775 N Elm St., and in Fayetteville at 4924 Morganton Rd.
“Our thoughts are with the communities impacted by Hurricane Matthew,” said Hugh Rowden, Wells Fargo Government and Community Relations Director, Southeast region. “We are reaching out to our customers living in these communities and opening the doors of our Mobile Response Unit to help them recover as quickly as possible.”
Wells Fargo’s Mobile Response Unit is a 75-foot, heavy-duty commercial “office on wheels” designed to bring valuable information after a disaster directly to Wells Fargo customers. The Mobile Response Unit has private offices and is equipped with computers, cellular data feed with satellite backup and is powered by self-contained generators. There are specialized team members on board to provide in-person mortgage assistance, insurance claim check processing, and tips to start the repair and recovery process in the event the customer was impacted by the flood.
Wells Fargo Home Mortgage customers experiencing payment challenges will also have the opportunity to meet face-to-face with the company’s disaster assistance specialists to explore available options.
The Mobile Response Unit will arrive directly from Baton Rouge after floods damaged thousands of homes in Louisiana. Wells Fargo’s deployment of its Mobile Response Unit for the Carolinas follows the company making a $1.1 million donation to support Hurricane Matthew relief and recovery efforts in the U.S. and Haiti. Wells Fargo employs over 54,000 team members in the Carolinas, Georgia, and Florida.
Mortgage customer assistance
Wells Fargo Home Mortgage customers in the Carolinas, Georgia, and Florida who were affected by the floods should contact Wells Fargo Disaster Assistance Team at 888-818-9147 as soon as they can to discuss payment arrangements or for assistance with property insurance loss claims. The team is available Monday through Friday from 6 a.m. to 10 p.m., and Saturday from 8 a.m. to 2 p.m. CST to help, offer guidance and information about loans and assistance programs.
All other customers impacted by the floods who need assistance can contact Wells Fargo 24 hours a day, seven days a week at 1-800-TO-WELLS (1-800-869-3557). Visit Wells Fargo’s Get Help with Disaster Recovery web page at www.wellsfargo.com/care for additional details.
About Wells Fargo (Twitter @WellsFargo)
Wells Fargo & Company (NYSE:WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,600 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 27 on Fortune’s 2016 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
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