Update: Payment solutions drive FY15 growth
Eckoh saw strong sales and margin growth in FY15 as the UK business experienced good demand for secure payment solutions. This resulted in a greater than 50% increase in adjusted operating profit, in line with market expectations. The company has invested in the US business, resulting in several contract wins in the year and providing the foundations for stronger growth in the medium term. The partnership with West also has the potential to contribute to growth.Eckoh is engaged in the provision of multi-channel customer service and secure payment solutions for customer contact centers. Co. has two areas: secure payments products and customer contact solutions. Co.'s secure payment products remove sensitive personal and payment data from IT environments and contact centers. Co.'s customer contact solutions assist organizations to transform the way that they engage with their customers by enabling enquiries and transactions to be performed on whatever device the customer chooses, through whatever form of communication. Co.'s proposition covers interactive voice, web, email, SMS, mobile, live webchat and social media.
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