Update: Strengthening the US opportunity
Eckoh’s interim results confirmed that the company is on track to meet FY16 expectations. To support its US growth ambitions and to drive cross-selling opportunities, the company has acquired PSS for a net cost of £3.7m. We have incorporated PSS into our forecasts, driving earnings upgrades for FY16e/17e. Successful integration of PSS, progress with cross-selling opportunities and contract wins via its US channel partner could drive upside to our forecasts and the share price.Eckoh is engaged in the provision of multi-channel customer service and secure payment solutions for customer contact centers. Co. has two areas: secure payments products and customer contact solutions. Co.'s secure payment products remove sensitive personal and payment data from IT environments and contact centers. Co.'s customer contact solutions assist organizations to transform the way that they engage with their customers by enabling enquiries and transactions to be performed on whatever device the customer chooses, through whatever form of communication. Co.'s proposition covers interactive voice, web, email, SMS, mobile, live webchat and social media.
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