Report

Update: School as a service

InVision’s H1 results showed the early success of the web-based The Call Center School offering. This gives us greater confidence that this new area of the business could, as management suggests, be as significant a business opportunity as the one it already addresses in workforce management. Although InVision’s valuation multiples are high by traditional software company standards, this is a real SaaS business, rather than a conventional software company with a SaaS product. Furthermore, at present there is relatively little in our forecasts in terms of revenues and profits for The Call Center School.
Underlying
InVision AG

InVision AG. InVision AG is a Germany-based information technology (IT) company and software developer. It develops and markets products and services for workforce management, business output and working conditions. The Company is mainly active in Europe and the United States. Its product and service portfolio comprises injixo, The Call Center School and InVision WFM: injixo is a cloud-based workforce management suite for forecasting, scheduling, intraday management and reporting in call centers; The Call Center School offers an e-learning platform and training programs for contact centers, and InVision WFM is a software solution for workforce management that features forecasting, scheduling, monitoring and reporting tools.

Provider
Edison Investment Research
Edison Investment Research

Edison is an investment research and advisory company, with offices in North America, Europe, the Middle East and AsiaPac. The heart of Edison is our world renowned equity research platform and deep multi-sector expertise. At Edison Investment Research, our research is widely read by international investors, advisors and stakeholders. Edison Advisors leverages our core research platform to provide differentiated services including investor relations and strategic consulting.

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