EGAN eGain

Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer Service

Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer Service

SUNNYVALE, Calif., May 29, 2024 (GLOBE NEWSWIRE) -- eGain (), the AI knowledge platform for customer service, today announced that a Global 50 manufacturing giant has selected eGain as its strategic AI knowledge platform to provide trusted answers for customer service.

A leader in the rapidly growing market for mobility products, the manufacturer was struggling with incorrect and inconsistent answers for customer service due to siloed knowledge and content repositories. Moreover, its incumbent knowledge system was inadequate for generative AI applications and lacked personalization capabilities. The company chose for the following reasons:

  • Rich functionality for content management and knowledge workflows
  • Generative AI for knowledge automation and conversational guidance
  • Single source of truth, with extensive multi-lingual support
  • Pre-built connectors to Salesforce and Confluence, along with open APIs
  • ™, a unique no-risk, no-cost pilot offer from eGain

eGain will power customer self-service for the client to engage thousands of dealers and millions of customers worldwide. Thanks to cutting-edge AI guidance built into the solution, all service agents will handle all types of queries across a wide range of topics, including product selection, use and maintenance, documentation, and promotions.

About eGain

Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces cost of service with virtual assistance, self-service, and modern agent desktop tools. Visit for more info.

Media Contact

Michael Messner

408 636 4514

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.



EN
29/05/2024

Underlying

EGANeGain

To request access to management, click here to engage with our
partner Phoenix-IR's CorporateAccessNetwork.com

Reports on eGain

 PRESS RELEASE
Free
EGAN EGAIN

eGain Appoints Marketing Veteran John Copeland as Vice President of Ma...

eGain Appoints Marketing Veteran John Copeland as Vice President of Marketing Seasoned executive brings years of experience driving growth through data-driven marketing strategies at Adobe, ServiceNow, eBay, and McKinsey SUNNYVALE, Calif., Sept. 09, 2025 (GLOBE NEWSWIRE) -- eGain Corporation, a leading provider of AI CX automation powered by Trusted Knowledge™, today announced the appointment of John Copeland as Vice President of Marketing. Copeland brings extensive experience in marketing analytics, digital transformation, and go-to-market strategy from his leadership roles at some of ...

September 9, 2025 1 EN
 PRESS RELEASE
Free
EGAN EGAIN

eGain Announces Increase to Stock Repurchase Program of $20 Million

eGain Announces Increase to Stock Repurchase Program of $20 Million SUNNYVALE, Calif., Sept. 04, 2025 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), the AI knowledge platform for customer service, announced today that its Board of Directors approved a $20 million increase in its stock repurchase program, bringing the aggregate amount eGain may purchase from $40 million to $60 million of its outstanding common stock. The stock repurchase program will be funded using existing cash or future cash flows. "Our strong balance sheet allows us to focus on driving long-term shareholder value. This inc...

September 4, 2025 1 EN
 PRESS RELEASE
Free
EGAN EGAIN

eGain Announces Fourth Quarter and Fiscal Year 2025 Financial Results ...

eGain Announces Fourth Quarter and Fiscal Year 2025 Financial Results and $20 Million Stock Repurchase Program Expansion SUNNYVALE, Calif., Sept. 04, 2025 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 fourth quarter and full fiscal year ended June 30, 2025. “We are pleased to close fiscal 2025 with solid bookings and strong profitability,” said Ashu Roy, eGain’s CEO. “With one of our largest deals ever signed this quarter and healthy demand in the pipeline, we are well-positioned...

September 4, 2025 1 EN
 PRESS RELEASE
Free
EGAN EGAIN

eGain to Announce Fiscal 2025 Fourth Quarter and Full Year Financial R...

eGain to Announce Fiscal 2025 Fourth Quarter and Full Year Financial Results on September 4, 2025 SUNNYVALE, Calif., Aug. 27, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: ), the AI knowledge platform for service, will announce its fiscal 2025 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 4, 2025, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, September 4th at 2:00 p....

August 27, 2025 1 EN
 PRESS RELEASE
Free
EGAN EGAIN

Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust i...

Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying Content SUNNYVALE, Calif., June 03, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI knowledge platform for service, today announced the findings of a first-of-its-kind survey on the state of AI in 2025. Conducted by Enterprise AI/KMWorld in Spring 2025, the findings were compiled from the responses of 316 executives, knowledge managers and practitioners worldwide. The survey revealed a make-or-break barrier to AI success with a whopping 61% of respondents pointing to erroneous or inconsiste...

June 3, 2025 1 EN

ResearchPool Subscriptions

Get the most out of your insights

Get in touch