ibex Receives 2022 Contact Center Technology Award from CUSTOMER Magazine
Wave X recognized for innovative customer service technology and improving the customer experience
WASHINGTON, Oct. 26, 2022 (GLOBE NEWSWIRE) -- (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that , a global, integrated media company, has named as a 2022 Contact Center Technology Award winner, presented by .
“ibex is honored to be recognized by CUSTOMER Magazine for this year’s Contact Center Technology Award,” said ibex CEO Bob Dechant. “We strive to optimize the agent workflow to deliver amazing customer experience, and our Wave X platform seamlessly demonstrates this through integrations with client tools. Uniting Wave X with our world-class talent and culture enables ibex to provide next-level CX solutions for many of the world’s premier brands.”
ibex’s Wave X technology platform is designed to improve customer interactions, customer insights, contact center performance and client outcomes. Wave X offers a range of solutions from training simulators to AI social media review analytics that provide smart technology for every touchpoint in the customer journey; enables superior operational excellence and innovation for the work at home setting; and features capabilities that incorporate other ibex customer interaction management components, enhancing the contact center performance toolset to drive optimal CX outcomes.
“Congratulations to ibex for being awarded a 2022 CUSTOMER Magazine Contact Center Technology Award. Wave X has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said , CEO, TMC. “We’re pleased to recognize their achievement.”
This 17th-annual Contact Center Technology Award, presented by , honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2022 CUSTOMER Contact Center Technology Award will be published in online and on .
About CUSTOMER
Since 1982, magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit .
About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our and events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit and follow us on , and , .
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthtech, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at and connect with us on .
ibex Media Contact:
Dan Burris
ibex
ibex Investor Contact:
Michael Darwal
ibex
TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
A photo accompanying this announcement is available at
