ISG Launches Major Expansion of ISG Provider Lens™ Research to 33 Provider Evaluation Studies for 2021
Series adds coverage of retail, life sciences, utilities/energy and the ServiceNow ecosystem, plus reports on mainframe, procurement, martech and other provider services
STAMFORD, Conn., Nov. 10, 2020 (GLOBE NEWSWIRE) -- Information Services Group () (Nasdaq: ), a leading global technology research and advisory firm, will publish 33 major provider evaluation studies in 2021, adding several important new subject areas to its influential and widely referenced ISG Provider Lens™ research series.
The ISG Provider Lens series includes 10 new quadrant reports for 2021, including evaluations of providers offering procurement services and platforms, marketing technology, mainframe solutions and services, and banking and contact center platforms. ISG also will begin examining providers serving the retail, life sciences and utilities/energy sectors and partner companies in the ServiceNow ecosystem.
The 33 ISG Provider Lens studies for 2021 include coverage of 26 technology- and solution-related markets, focused on such trending topics such as digital workplace, cyber security, intelligent automation and public cloud. In addition to the three new industry-specific reports ISG plans to introduce in 2021, the firm will continue its coverage of solutions and services for the rapidly changing healthcare industry, introduced last year, as well as banking, manufacturing and insurance. Each ISG Provider Lens study will include specific coverage of individual geographic markets.
“We’re stepping up our program to cover more technologies and industries, including some of those most driven to innovate by the challenges of 2020,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. “We will introduce several new subjects and add new features to make each report more insightful.”
The new studies of the life sciences and retail industries come as both sectors seek solutions and services to respond to disruptions caused by the COVID-19 pandemic. Many life sciences companies are under pressure to quickly produce tests, vaccines and treatments and require tools to improve their supply chains and collaboration with partners. Retail businesses are seeking new capabilities to thrive in a challenging and changing consumer market.
The 2021 ISG Provider Lens studies will feature improved proprietary content unique to ISG. Each quadrant report will include information on enterprise buying behavior and market trends, as well as price benchmarking data in the reports’ Executive Summaries. ISG also will include findings from its “ISG Voice of the Customer” client satisfaction research, upon which the ISG Star of Excellence Awards™ program is based, in the provider evaluations and Leader pages.
The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients.
The research covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, France, Switzerland, the U.K., Australia and New Zealand, the Nordics and Brazil.
In addition to the quadrant reports, ISG will continue to publish ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types. A total of 11 such reports are planned for 2021.
The 33 ISG Provider Lens Quadrant reports to be published in 2021 are, in planned order:
| 1. Salesforce Ecosystem | 18. Contact Center Customer Experience |
| 2. Microsoft Ecosystem | 19. Contact Center Platforms (NEW) |
| 3. Enterprise Service Management | 20. Next Gen ADM |
| 4. ServiceNow Ecosystem (NEW) | 21. Digital Workplace |
| 5. Procurement BPO (NEW) | 22. Finance and Accounting BPO Services |
| 6. Procurement Platforms (NEW) | 23. Banking Industry BPO Services |
| 7. Retail Industry (NEW) | 24. Banking Technology / Platforms (NEW) |
| 8. Mainframe Services (NEW) | 25. AWS Ecosystem |
| 9. Network – Software Defined | 26. Digital Business Transformation |
| 10. SAP HANA & Leonardo Ecosystem | 27. Public Cloud |
| 11. Private / Hybrid Cloud | 28. Analytics |
| 12. Cyber Security | 29. Manufacturing Industry |
| 13. IoT | 30. Insurance BPO |
| 14. SaaS (HCM, CRM and ERP) | 31. Intelligent Automation |
| 15. Utilities / Energy Industry (NEW) | 32. Healthcare Industry |
| 16. Marketing Technology (NEW) | 33. Life Sciences Industry (NEW) |
| 17. Cloud Native / Container |
The ISG Provider Lens Annual Plan for 2021 is available for download . For more information about ISG Provider Lens research, please visit this .
About ISG
ISG (Information Services Group) (Nasdaq: ) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit .
Press Contacts: Will Thoretz, ISG Jim Baptiste, Matter Communications for ISG
