CareCloud Launches stratusAI Desk Agent, A Breakthrough AI Front Desk Assistant That Transforms Phone-Based Patient Access

SOMERSET, N.J., Dec. 15, 2025 (GLOBE NEWSWIRE) -- CareCloud, Inc. (Nasdaq: CCLD, CCLDO) (“CareCloud” or the “Company”), a leading provider of AI-driven healthcare technology solutions for medical practices and health systems nationwide, today announced the full launch of stratusAI Desk Agent^™, an agentic AI phone receptionist designed to modernize and automate patient phone interactions. stratusAI Desk Agent brings advanced conversational AI directly into the call center workflow, eliminating hold times and reducing manual workload while delivering accurate, around-the-clock phone support.

“CareCloud’s stratusAI Desk Agent has helped to meaningfully streamline our operations,” said Edsel Holden II, MD, owner of The Lung Center. “Today, stratusAI Desk Agent is effectively managing nearly 80% of our inbound calls, allowing our staff to focus on more complex patient needs while maintaining a higher standard of service. This partnership represents an important step in our innovation journey, and CareCloud’s team has been an exceptional collaborator in helping us modernize with practical, reliable AI.”

stratusAI Desk Agent is the newest addition to CareCloud’s AI portfolio, developed within the Company’s AI Center of Excellence and powered by advanced large-language models, real-time reasoning, and deep EHR and PM integration. It delivers 24/7, no-wait phone access through fully autonomous, human-like AI conversations.

“stratusAI Desk Agent is a major step in redefining how medical practices operate,” said A. Hadi Chaudhry, Co-CEO of CareCloud. “By bringing agentic AI into patient phone interactions, we’re delivering immediate, scalable access to care and improving both engagement and efficiency across the practice or hospital setting.”

stratusAI Desk Agents manage high-volume calls and complete end-to-end front-desk and hospital patient access center workflows, including:

• Appointment scheduling, rescheduling, and cancellations
• Call triage and intelligent routing
• Prescription refill request processing
• Referral and authorization intake
• Responses to lab result questions and common FAQs
• Pre-visit instructions and patient reminders

By automating these tasks through natural AI voice interactions, stratusAI Desk Agent provides consistent, accurate, and immediate support for every caller.

“We believe that the total addressable market for stratusAI Front Desk in the U.S. likely exceeds $4 billion annually, representing one of the largest growth opportunities in healthcare technology,” said Stephen Snyder, Co-CEO of CareCloud. “With the full launch our new solution, and the critical mass of providers and hospital clients already on our integrated platform, we believe that we are uniquely positioned to lead this transformation by automating the high-volume call operations that drive patient access and operational efficiency across the healthcare ecosystem.”

When stratusAI Desk Agent is combined with stratusAI Voice Audit^™, CareCloud’s conversational intelligence platform, our stratusAI suite delivers end-to-end visibility into the entire patient phone experience, giving practices and hospitals:

• In-depth call monitoring and quality scoring
• Trending insights across call volumes, abandonment rates, and service levels
• AI-driven performance metrics and efficiency reporting
• Visibility into patient sentiment, intent, and unmet needs

This integration is not just automation; it gives administrators actionable intelligence and a clear view of operational bottlenecks, staff performance, and opportunities for continuous improvement. Together, stratusAI Desk Agent and stratusAI Voice Audit form a unified AI-powered phone ecosystem capable of dramatically elevating patient access and operational oversight.

Availability & How to Experience stratusAI Desk Agent:

stratusAI Desk Agent is now available to CareCloud customers.

To learn more and experience stratusAI Desk Agent live visit: 

CareCloud will also host a live webinar demonstration of stratusAI Desk Agent on December 17, 2025, 3 pm EST.



.

About CareCloud

CareCloud brings disciplined innovation to the business of healthcare. Our suite of AI and technology-enabled solutions helps clients increase financial and operational performance, streamline clinical workflows, and improve the patient experience. More than 45,000 providers count on CareCloud to help them improve patient care, while reducing administrative burdens and operating costs. Learn more about our products and services, including revenue cycle management (RCM), practice management (PM), electronic health records (EHR), business intelligence, patient experience management (PXM), and digital health, at .

Follow CareCloud on , and .

For additional information, please visit our website at To listen to video presentations by CareCloud’s management team, read recent press releases and view the latest investor presentation, please visit .

Disclaimer

This press release is for information purposes only, and does not constitute an offer to sell or solicitation of an offer to buy, nor shall there be any sale of these securities in any state or other jurisdiction in which such offer, solicitation or sale would be unlawful prior to the registration or qualification under the securities laws of such state or jurisdiction.

Forward-Looking Statements

This press release contains various forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements relate to anticipated future events, future results of operations or future financial performance. In some cases, you can identify forward-looking statements by terminology such as “may,” “might,” “will,” “shall,” “should,” “could”, “intends,” “expects,” “plans,” “goals,” “projects,” “anticipates,” “believes,” “seeks,” “estimates,” “predicts,” “possible,” “potential,” “target,” or “continue” or the negative of these terms or other comparable terminology.

Our operations involve risks and uncertainties, many of which are outside our control, and any one of which, or a combination of which, could materially affect our results of operations and whether the forward-looking statements ultimately prove to be correct. Forward-looking statements in this press release include, without limitation, statements reflecting management's expectations for future financial performance and operating expenditures, payment of dividends, expected growth, profitability and business outlook, and the expected results from the integration of our acquisitions. Past operational or stock price performance is not an indication of future performance.

These forward-looking statements are neither historical facts nor assurances of future performance. Instead, they are only predictions, are uncertain and involve substantial known and unknown risks, uncertainties and other factors which may cause our (or our industry’s) actual results, levels of activity or performance to be materially different from any future results, levels of activity or performance expressed or implied by these forward-looking statements. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all of the risks and uncertainties that could have an impact on the forward-looking statements, including without limitation, risks and uncertainties relating to the Company’s ability to manage growth, the Company’s ability to pay current, future and catch-up dividends on its shares of preferred stock, migrate newly acquired customers and retain new and existing customers, maintain cost-effective global operations, increase operational efficiency and reduce operating costs, predict and properly adjust to changes in reimbursement and other industry regulations and trends, retain the services of key personnel, develop new technologies, upgrade and adapt legacy and acquired technologies to work with evolving industry standards, compete with other companies’ products and services competitive with ours, and other important risks and uncertainties referenced and discussed under the heading titled “Risk Factors” in the Company’s filings with the Securities and Exchange Commission.

The statements in this press release are made as of the date of this press release, even if subsequently made available by the Company on its website or otherwise. The Company does not assume any obligations to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made.

SOURCE: CareCloud

Company Contact:

Norman Roth

Interim Chief Financial Officer and Corporate Controller

CareCloud, Inc.

  

Investor Contact:

Stephen Snyder

Co-Chief Executive Officer

CareCloud, Inc.