Sykes Enterprises is a provider of multichannel demand generation and global customer engagement solutions and services. The company's customer engagement solutions and services include: Outsourced Customer Engagement Solutions and Services, which provide phone, e-mail, social media, text messaging, chat and digital self-service support throughout the Americas and EMEA regions; Robotic Process Automation, which provides a suite of solutions such as consulting, implementation, hosting and managed services in Europe and the United States; and Fulfillment Services, which provide fulfillment services that are integrated with its customer care and technical support services in Europe.
TTEC Holdings is a customer experience technology and services company. The company has four segments including Customer Strategy Services, which provides services in customer experience strategy and operations, insights, system and operational process optimization, and culture development; Customer Technology Services, which includes system design consulting, customer experience technology product, implementation and integration consulting services, and management of clients' cloud and on-premise solutions; Customer Growth Services, which provides technology-enabled sales and marketing solutions; and Customer Management Services, which includes customer experience delivery solutions.
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