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BPO Services in Italy

Summary

BPO Services in Italy industry profile provides top-line qualitative and quantitative summary information including: market size (value and volume 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Italian BPO services market had total revenues of $4.5 billion in 2022, representing a compound annual growth rate (CAGR) of 5.1% between 2017 and 2022.
- The HR outsourcing segment accounted for the market's largest proportion in 2022, with total revenues of $1.2 billion, equivalent to 27% of the market's overall value.
- The outsourcing of business processes by small and medium enterprises (SMEs) and solopreneurs is increasingly gaining momentum as it enables them to manage their operations with ease and flexibility. Also, most of the Italian businesses are SMEs which supports the demand for BPO services across the country.

Scope

- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Italy
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Italy
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Italy bpo services market with five year forecasts by both value and volume

Reasons To Buy

- What was the size of the Italy bpo services market by value in 2022?
- What will be the size of the Italy bpo services market in 2027?
- What factors are affecting the strength of competition in the Italy bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Italy's bpo services market?