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BPO Services in North America

Summary

BPO Services in North America industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The North American BPO services market had total revenues of $116.2 billion in 2022, representing a compound annual growth rate (CAGR) of 5% between 2017 and 2022.
- The HR outsourcing segment accounted for the market's largest proportion in 2022, with total revenues of $37.5 billion, equivalent to 32.3% of the market's overall value.
- Factors such as the presence of a growing tech industry, lack of linguistic barriers due to English being an official language, and political stability promote the US and Canada as the key outsourcing destination.

Scope

- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in North America
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in North America
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the North America bpo services market with five year forecasts

Reasons To Buy

- What was the size of the North America bpo services market by value in 2022?
- What will be the size of the North America bpo services market in 2027?
- What factors are affecting the strength of competition in the North America bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up North America's bpo services market?