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Convergys Corporation - Strategy, SWOT and Corporate Finance Report

Convergys Corporation - Strategy, SWOT and Corporate Finance Report

Summary

Convergys Corporation - Strategy, SWOT and Corporate Finance Report, is a source of comprehensive company data and information. The report covers the company's structure, operation, SWOT analysis, product and service offerings and corporate actions, providing a 360Ëš view of the company.

Key Highlights

Convergys Corporation (Convergys or "the company") is engaged in customer experience outsourcing. The company provides solutions across the customer lifecycle, including sales, customer service, technical support, customer retention and collections. It offers integrated agent, analytics and technology solutions and helps its clients to improve customer loyalty, reduce costs, and generate revenue through its expertise in customer care, analytics, tech support, collections, home agent, and end-to-end selling. The company offers services across industries, including communications and media, technology, financial services, retail, government and healthcare. It has facilities in North and South America, Europe, the Middle East, Africa and Asia-Pacific. Convergys is headquartered in Cincinnati, Ohio, the US.

Scope

- Detailed information on Convergys Corporation required for business and competitor intelligence needs
- A study of the major internal and external factors affecting Convergys Corporation in the form of a SWOT analysis
- An in-depth view of the business model of Convergys Corporation including a breakdown and examination of key business segments
- Intelligence on Convergys Corporation's mergers and acquisitions (MandA), strategic partnerships and alliances, capital raising, private equity transactions, and financial and legal advisors
- News about Convergys Corporation, such as business expansion, restructuring, and contract wins
- Large number of easy-to-grasp charts and graphs that present important data and key trends

Reasons to buy

- Gain understanding of Convergys Corporation and the factors that influence its strategies.
- Track strategic initiatives of the company and latest corporate news and actions.
- Assess Convergys Corporation as a prospective partner, vendor or supplier.
- Support sales activities by understanding your customers' businesses better.
- Stay up to date on Convergys Corporation's business structure, strategy and prospects.
Underlyings
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Sykes Enterprises Incorporated

Sykes Enterprises is a provider of multichannel demand generation and global customer engagement solutions and services. The company's customer engagement solutions and services include: Outsourced Customer Engagement Solutions and Services, which provide phone, e-mail, social media, text messaging, chat and digital self-service support throughout the Americas and EMEA regions; Robotic Process Automation, which provides a suite of solutions such as consulting, implementation, hosting and managed services in Europe and the United States; and Fulfillment Services, which provide fulfillment services that are integrated with its customer care and technical support services in Europe.

Synchronoss Technologies Inc.

Synchronoss Technologies is a provider of Digital, Cloud, Messaging and Internet of Things (IoT) platforms. The company delivers platforms, products and solutions including: digital activity management (Platform as a Service), including digital journey creation, and journey design products that use analytics that power digital advisor products for information technology and Business Channel Owners; cloud sync, backup, storage, device set up, content transfer and content engagement for user generated content; multi-channel messaging peer-to-peer communications and application-to-person commerce solutions; and IoT management technology for Smart Cities, Smart Buildings, Automotive and others.

Teleperformance SE

Teleperformance is engaged in outsourced customer experience management. Co. delivers integrated solutions to corporations and administrative bodies worldwide to manage all aspects of the customer-relations cycle on their behalf. Co.'s activities include four core business areas: customer care (these are services provided as part of customer service management); technical support; debt collection; and business information and marketing actions. As of Dec. 31, 2013, Co. had approximately 110,000 computerized workstations across 46 countries. Co.'s client includes industries like Telecoms, Internet, Financial services, Technology/media, Insurance, Government sector and Utilities.

TTEC Holdings Inc.

TTEC Holdings is a customer experience technology and services company. The company has four segments including Customer Strategy Services, which provides services in customer experience strategy and operations, insights, system and operational process optimization, and culture development; Customer Technology Services, which includes system design consulting, customer experience technology product, implementation and integration consulting services, and management of clients' cloud and on-premise solutions; Customer Growth Services, which provides technology-enabled sales and marketing solutions; and Customer Management Services, which includes customer experience delivery solutions.

West Corporation

Provider
MarketLine
MarketLine

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