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BPO Services in Turkey

Summary
BPO Services in Turkey industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Findings
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Turkey
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Turkey
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Turkey bpo services market with five year forecasts

Synopsis
Essential resource for top-line data and analysis covering the Turkey bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Reasons To Buys
- What was the size of the Turkey bpo services market by value in 2016?
- What will be the size of the Turkey bpo services market in 2021?
- What factors are affecting the strength of competition in the Turkey bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Turkey's bpo services market?

Key Highlights
BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.

The Turkish BPO Services market had total revenues of $276.3m in 2016, representing a compound annual growth rate (CAGR) of 5% between 2012 and 2016.

BPO activities in Turkey also include telesales and customer upselling, and banks are increasingly outsourcing some services to specialised BPO centres.

The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.9% for the five-year period 2016 - 2021, which is expected to drive the market to a value of $334.6m by the end of 2021.