First Tennessee Bank Honored for Exceptional Customer Service
Bank wins 25 Greenwich Awards in Small Business and Middle Market Banking
MEMPHIS, Tenn., Feb. 12, 2019 (GLOBE NEWSWIRE) -- First Tennessee Bank, member of the First Horizon National Corporation (NYSE:FHN) family of companies, which includes Capital Bank, has been honored with 21 Greenwich Excellence Awards for outstanding customer service and four Greenwich Best Brand Awards in Small Business and Middle Market Banking by Greenwich Associates.
“As we continue to strengthen our leading position in our home state of Tennessee, we’re constantly seeking innovative ways to transform the customer experience,” said David Popwell, president of banking for First Tennessee Bank. “Our promise is to be the best at serving our customers, one opportunity at a time. These 25 Greenwich Excellence and Best Brand Awards, based on customer feedback, show that we are keeping that promise.”
Greenwich Associates, a global leader in market intelligence, evaluated more than 600 banks and interviewed nearly 25,000 executives across the country to determine the select group of banks that would be designated winners of its 2018 Greenwich Excellence Awards. The awards recognize both national and regional performance, regardless of bank size.
First Tennessee Bank’s awards comprised both national and regional recognitions.
Small Business Banking: First Tennessee Bank won 12 Excellence Awards – eight at the national level and four at the regional level – and two Best Brand Awards:
Greenwich Excellence
- Branch satisfaction
- Cash management customer service
- Cash management overall satisfaction*
- Cash management product capabilities
- Likelihood to recommend*
- Overall satisfaction*
- Overall satisfaction with Relationship Manager
- Proactively provides advice*
* Also awarded for the South region
Greenwich Best Brand
- Best Brand: Ease of doing business
- Best Brand: Trust
Middle Market Banking: First Tennessee Bank was honored with nine Excellence Awards – seven at the national level and two at the regional level – and two Best Brand Awards:
Greenwich Excellence
- Cash management customer service
- Cash management overall satisfaction*
- Cash management product capabilities
- Ease of product implementation
- Overall satisfaction*
- Overall satisfaction with Relationship Manager
- Proactively provides advice
* Also awarded for the South region
Greenwich Best Brand
- Best Brand: Ease of doing business
- Best Brand: Trust
The awards come on the heels of another important recognition by Greenwich Associates for customer service. Last November, First Tennessee Bank was one of only five banks to be honored with the organization’s inaugural Greenwich CX (Customer Experience) Leader award, which recognizes leadership in the increasingly important field of customer experience. First Tennessee was selected based on nearly 24,000 responses from key decision-makers at U.S. small and middle market companies.
To learn more about First Tennessee Bank, please visit .
About First Tennessee Bank
First Tennessee Bank, together with its division Capital Bank, has the largest deposit market share in Tennessee and operates more than 250 branches across the Southeast. Capital Bank, First Tennessee Bank, FTB Advisors, and FTN Financial are part of First Horizon National Corp. (NYSE:FHN). The company’s banking subsidiary was founded in 1864 and has the 14th oldest national bank charter in the country. FTB Advisors wealth management group has more than 300 financial professionals and about $4.8 billion in assets under management. FTN Financial is a capital markets industry leader in fixed income sales, trading and strategies for institutional customers in the U.S. and abroad. The company has been ranked by American Banker magazine among the Top 10 Most Reputable U.S. banks and as one of the nation’s best employers by the National Association for Female Executives and Fortune magazine. More information is available at .
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CONTACT: Silvia Alvarez, 901-523-4465,
