JCDA Jacada Ltd.

Jacada Recognized for a Second Consecutive Year as a Major Contender in Everest Group PEAK Matrix for Robotic Process Automation (RPA) 2020

Jacada Recognized for a Second Consecutive Year as a Major Contender in Everest Group PEAK Matrix for Robotic Process Automation (RPA) 2020
EN
08/10/2020

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JCDAJacada Ltd.

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Reports on Jacada Ltd.

 PRESS RELEASE
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JCDA JACADA LTD.

Social Media Study: Stress Hurts Call Center Employees and the Custome...

Social Media Study: Stress Hurts Call Center Employees and the Customer Experience ATLANTA, July 01, 2021 (GLOBE NEWSWIRE) -- Jacada, a leading provider of , recently released and how their stress negatively affects the customer experience. “We wanted to get an unfiltered, insider look into how contact center employees view their roles, what their pain points are, and what solutions they feel could help them consistently deliver great customer experiences,” said Kumaran Shanmuhan, Chief Growth Officer at Jacada. There have been many studies that document the state of the contact cen...

July 1, 2021 1 EN
 PRESS RELEASE
Free
JCDA JACADA LTD.

Jacada Partners With CallMiner to Coach Agents and Automate Tasks Usin...

Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of solutions, has announced a new strategic technology partnership with , the leading provider of speech and customer interaction analytics. By leveraging CallMiner’s Eureka platform and Jacada’s Interact low code automation platform in harmony, organizations can rapidly bui...

April 15, 2021 1 EN
 PRESS RELEASE
Free
JCDA JACADA LTD.

Servion Global Solutions and Jacada Join Forces to Build Automation-Fi...

Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) -- , Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, , a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, NJ. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally. Businesses continue to compete on customer experience more so than on price or pr...

November 18, 2020 1 EN
 PRESS RELEASE
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JCDA JACADA LTD.

Jacada Recognized for a Second Consecutive Year as a Major Contender i...

Jacada Recognized for a Second Consecutive Year as a Major Contender in Everest Group PEAK Matrix for Robotic Process Automation (RPA) 2020

October 8, 2020 1 EN
 PRESS RELEASE
Free
JCDA JACADA LTD.

UPDATE -- Jacada is Recognized for a Second Consecutive Year in Gartne...

UPDATE -- Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for Robotic Process Automation Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA) ATLANTA, July 30, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global pioneer in , today announced that the company has been recognized for a second consecutive year by Gartner in the 2020 Magic Quadrant for Robotic Process Automation (RPA) report. Saikat Ray, Arthur Vil...

July 30, 2020 1 EN

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