Möglingen, March 18, 2025.

The internationally recognized market research firm Gartner® has published the Market Guide for Infrastructure Monitoring Tools 2025, listing USU for the first time as a Representative Vendor in this market segment.

Key Insights and Trends in Infrastructure Monitoring

According to the latest Gartner report, “Advanced infrastructure monitoring tools employ data analytics and machine learning to enhance performance by enabling real-time insights, rapid diagnosis and troubleshooting.” Gartner forecasts demand growth for infrastructure monitoring tools at 10.1% for 2025. We believe this will be driven primarily by the rising adoption of cloud-native architectures and hybrid IT environments. Monitoring solutions that seamlessly cover both on-premises and cloud infrastructures are becoming increasingly critical.

Another key trend is the growing influence of business leaders in the selection of such tools. Gartner observes that, “Business leaders are increasingly influencing tool procurement decisions, bringing top-down assessment criteria to decisions that have, historically, used a bottom-up approach. In such organizations, the focus shifts to qualitative measures, rather than technical depth and quantitative KPIs.”

Peter Stanjeck, Senior Vice President & Managing Director R&D at USU, states:

"We believe that being included in the Gartner Market Guide confirms our strategic direction and commitment to innovative monitoring technologies. Our solution delivers powerful analytics and automation capabilities, helping companies enhance their IT operations and build resilient digital infrastructures. We focus on a holistic observability strategy, which, in addition to traditional infrastructure monitoring functions, includes AI-driven anomaly detection, real-time visualization, and intelligent alerting systems. These approaches help optimize IT processes and minimize operational risks."

The Gartner report Market Guide for Infrastructure Monitoring Tools, published on March 5, 2025, by analysts Pankaj Prasad, Mrudula Bangera, and Martin Caren, is available .

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Gartner disclaimer

Gartner, Market Guide for IT Infrastructure Monitoring Tools, by Pankaj Prasad, Mrudula Bangera, and Martin Caren, 5 March 2025.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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USU GmbH

As a leading provider of software and service solutions for IT and customer service management, USU helps customers optimize IT resources in the cloud and AI era. Organizations worldwide rely on USU to modernize their IT infrastructure, minimize cloud costs, and enhance service excellence. 

USU technologies provide comprehensive transparency and control over hybrid IT environments—from on-premises data centers to cloud-based services and hardware assets. Additionally, USU's AI-powered platform serves as a central knowledge base, delivering consistent information across all communication channels and customer services.

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