Moeglingen / Germany, December 11, 2024 - USU has been recognized among top providers of Knowledge Management (KM) solutions by the American-headquartered analyst firm Forrester Research. In the report, “The Forrester Wave™: Knowledge Management Solutions, Q4 2024”, USU was named a "Strong Performer." This places USU among the 11 most significant KM solution providers.  The Forrester Wave™ is available on the USU website,  compliments of USU.

The report notes USU’s capabilities to efficiently manage knowledge artifact lifecycle with configurable workflows for creation, approval, publication, revision, and translations. It also emphasizes that customers like the solution’s scalability, easy setup, and fast time to ROI. The Forrester evaluation concludes: “USU is a good fit for global midsize to large enterprises needing a solution that supports multiple languages and the diversity of needs across country borders.”

The “The Forrester Wave™: Knowledge Management Solutions, Q4 2024” evaluated 11 top vendors using extensive criteria. This independent analysis incorporates customer feedback and provides organizations with valuable insights to help narrow their selection to vendors that best meet their needs.

“I am thrilled with Forrester’s recognition in such a pivotal and growing market segment. To us, this acknowledgment among top vendors underscores our leading market position and our tailored, scalable solutions. Our AI integration prioritizes quality, ensuring accuracy, completeness, and consistency, particularly for regulated industries such as healthcare, finance, and telecommunications. For our latest version, we have actively incorporated customer feedback to deliver optimized user experiences, modern UI/UX, and innovative features that simplify workflows and enhance efficiency,” said Johannes Biesing, Senior Vice President & Managing Director Product Portfolio & Sales of USU GmbH.


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USU GmbH

As a leading provider of software and service solutions for IT and customer service management, USU helps organizations optimize their IT resources in the age of cloud and AI. Globally, organizations trust USU to modernize their IT infrastructure, reduce cloud costs, and enhance service excellence.
USU technologies deliver comprehensive transparency and control over hybrid IT environments – from on-premises and cloud management to SaaS and hardware solutions. Additionally, USU’s AI-powered platform serves as a central knowledge base, providing consistent information across all communication channels and customer services.
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