Cisco Systems designs and sells a range of technologies that power the Internet. The company's business is organized into the following three geographic segments: Americas; Europe, Middle East, and Africa; and Asia Pacific, Japan, and China. The company's products and technologies are grouped into the following categories: Infrastructure Platforms; Applications; Security and Other Products. In addition to its product offerings, the company provides a range of service offerings, including technical support services and other services. The company delivers its technologies through software and services. The company's customers include businesses of all sizes, public institutions, governments, and service providers.

Five9 is a provider of cloud software for contact centers. The company's Virtual Contact Center (VCC), cloud platform and applications, allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, either directly or through its application programming interfaces. The company's VCC cloud platform matches each customer interaction with an appropriate agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as customer relationship management software. The company provides its solution through a software-as-a-service business model with recurring subscriptions.

LivePerson is a cloud computing or software-as-a-service provider of solutions on a hosted basis. The company is organized into two operating segments: Business and Consumer. The Business segment enables brands to utilize the company's LiveEngage's engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment facilitates online transactions between independent service providers and individual consumers seeking information and knowledge for a fee via mobile and online messaging. The company's products and services include: LiveEngage, Professional Services and Consumer Offering.

Zendesk is a software development company that provides software as a service solutions. The company's product solutions include: Zendesk Support, which provides organizations with the ability to track, prioritize, and solve customer support tickets; Zendesk Chat, which is a live chat software; Zendesk Talk, which is a cloud-based call center software for phone and short message service support conversations; Zendesk Guide, which is a knowledge base that powers both customer self-service and support agent productivity; Zendesk Explore, which provides analytics for organizations; and Zendesk Sell, which is a sales customer relationship management product solution.