Convergys is a provider of integrated agent, analytics and technology solutions. The company's contact center technology solutions include: multichannel interaction solutions; cross-channel integration framework; real-time decisioning engine; robotic process automation; intelligent notifications; campaign management; personalized care; personalized selling; agent productivity; and retention. The company's team delivers data-driven insights to enhance customer experience through analytics and consulting, and software solutions, including integrated customer experience analytics and Voice of Customer SaaS software for measuring customer satisfaction. As of Dec 31 2017, the company operated 140 contact centers.
theScreener is the market leader for independent valuations of financial securities, equities, sectors and markets, and new funds. theScreener's ratings, analyses are used by leading banks, asset managers and financial portals. Approximately 10,000 workstations benefit from theScreener's services, with over millions of customer accounts actively analysed.
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