HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that it was named the Overall Best of Enterprise Connect and recognized for Best Innovation in Customer Experience at Enterprise Connect 2025, a leading conference and exhibition for enterprise communications and customer experience. Both accolades were awarded for NICE’s , the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. Best of Enterprise Connect recognizes excellence and innovat...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that it has been named a Leader in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment (doc # US52047824, December 2024). A total of 16 vendors were evaluated. The IDC MarketScape study assessed conversational intelligence software vendors on two axes: capabilities and strategies. NICE attributes this recognition to 's ability to consolidate conversational intelligence and analytics into a single, AI-powered platform. In part, the IDC MarketScape report states: “Consider NICE when you ...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced the launch of , the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. The solution was unveiled at the leading conference and exhibition for enterprise communications and collaboration in North America. Built natively on , the industry’s leading customer service AI platform, Orchestrator seamlessly integrates AI-driven insights, third-party applications, and enterprise-wide workflows i...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that the Office of the State’s Attorney for Prince George’s County (Maryland) has selected , one of the AI-powered solutions in NICE’s platform, to enhance its prosecutorial effectiveness, and its ability to administer justice fairly, efficiently and diligently. The Office serves as the chief law enforcement agency for Prince George's County, which is home to nearly one million residents. It handles approximately 30,000 criminal cases annually, covering a range of offenses from traffic violations to murder. The cloud-based NICE...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that Certified Languages International, a full-service language company specializing in on-demand interpreting and document translation services supporting 230 languages worldwide, has selected as its platform of choice to upgrade its customer service operations. By migrating from its legacy infrastructure, the company aims to enhance workflow automation, unify its knowledge base and ensure seamless support for its agents and interpreters —delivering exceptional experiences at every interaction. Certified Languages Internationa...
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HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today revealed a surge in the number of customer service interactions leveraging AI and automation. In 2024 alone, NICE managed the equivalent of 123,560 years of knowledge consumption as businesses revolutionize the way they leverage their data with AI to drive proactive and predictive customer service. CXone Mpower stands at the forefront of this revolution, enabling both automation and workforce augmentation to deliver comprehensive customer service automation. 2024 Customer Highlights , one of the most comprehensive entertainment compan...
HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (NASDAQ: NICE) today announced results for the fourth quarter and the full year ended December 31, 2024, as compared to the corresponding periods of the previous year. Fourth Quarter 2024 Financial Highlights GAAP Non-GAAP Total revenue was $721.6 million and increased 16% Total revenue was $721.6 million and increased 16% Cloud revenue was $533.9 million and increased 24% Cloud revenue was $533.9 million and increased 24% Operating income was $154.3 million and increased 26% Operating income was $227.3 million and increased ...
HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: NICE) will announce its fourth quarter 2024 results on Thursday, February 20, 2025, before the opening of the NASDAQ Stock Exchange. Later that day, management will host a conference call to discuss the results. 8:30 AM - Eastern 1:30 PM - UK 3:30 PM - Israel The call will be webcast live on the Company's website at . Please register with the relevant link for either the webcast or dial-in on our “upcoming event page.” Kind Regards, NICE Investor Relations About NICE NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and o...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that the Fire Department of New York (FDNY) has selected , one of the solutions in NICE’s platform, to digitally transform how it manages digital evidence used in fire investigations. The FDNY’s Bureau of Fire Investigation will leverage NICE Investigate to digitally transform how it collects, analyzes and shares digital evidence, and to investigate and bring cases involving suspicious fires to resolution faster. The Fire Department of New York is the largest fire department in the United States and second largest in the world, ...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that it has opened nominations for its , a recognition program for emergency communications center (ECC) professionals. Celebrating its twentieth year, the awards program recognizes individual and team standouts annually in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year. Chris Wooten, Executive Vice President, NICE, said, “This year, we’re thrilled to announce that the PSAPs’ Finest Aw...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that the San Francisco Department of Emergency Management (DEM) has chosen , one of the solutions in NICE’s platform, to bolster services to residents, first responders and partner agencies. The City’s dispatch center is one of the top 25 busiest in the U.S., handling over one million emergency calls annually. San Francisco DEM, a NICE customer since 2006, will be upgrading to NICE’s advanced capabilities. NICE Inform Elite will give the San Francisco DEM a single, consolidated solution for capturing and analyzing 911 communic...
HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE Actimize, a (NASDAQ: NICE) business, today announced the release of the jointly-produced “Guide to Investigating Human Trafficking in Financial Crime” designed to help financial institutions (FIs) and money services businesses appropriately investigate customers and accounts suspected of involvement in human trafficking. The guide is available exclusively for members of The Knoble Network, an alliance of financial service professionals, law enforcement, regulators, and NGOs joining forces to lead and innovate more effective ways to fight human crime. Th...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that the McHenry County (IL) State's Attorney's Office will be deploying digital evidence management, one of the AI-powered solutions in NICE’s platform, to streamline the criminal justice process. Through its deployment of NICE Justice, the McHenry County State's Attorney's Office is aiming to work more efficiently with its law enforcement partners in the pursuit of justice for victims. Led by State’s Attorney Randi Freese, the McHenry County State’s Attorney’s Office is the third State’s Attorney’s office in the state of Illin...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that the Calcasieu Parish District Attorney's Office will be deploying , one of the AI-powered solutions in NICE’s platform, to safeguard and streamline digital evidence management. The Calcasieu Parish District Attorney's Office is the first DA’s office in the state of Louisiana to digitally transform evidence management with NICE Justice. The cloud-based NICE Justice solution digitally transforms how district attorneys and office staff receive, interact with, manage and share digital evidence. Freed from dealing with discs, ...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that the Monterey County District Attorney’s Office in California has selected , one of the AI-powered solutions in NICE’s platform, to fulfill its vision of centralizing management of digital evidence under one platform, and remove the hurdles involved in managing digital evidence. The Monterey County District Attorney’s Office is the fourth prosecutor’s office in California to digitally transform evidence management with NICE Justice. The cloud-based NICE Justice solution digitally transforms how district attorneys and offic...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE’s Enlighten-powered agent assist and self-service solutions. Fulton Bank selected CXone Mpower Copilot, CXone Mpower Autopilot, and the enhanced knowledge management solution CXone Mpower Expert, to transform its digital self-service capabilities and level up agent augmentation with generative AI. With NICE’s innovation, Fulton Bank will improve efficiencies for employees and members with a consolidated k...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in the future, NICE will enable Prosper to manage its customer experience holistically, scale effectively, mitigate risk, and improve operations. Dedicated to meeting customers wherever they are in the journey to advance their financial well-being, Prosper selected NICE CXone Mpower to future-proof their business for all CX needs. The flexibility, openness, and extensibi...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that Travel + Leisure Co., a global vacation ownership and membership travel company, has successfully migrated multiple lines of business onto the industry-leading NICE CXone Mpower platform, completing a multi-vendor displacement to set a new company standard for customer experience. Travel + Leisure Co. implemented CXone Mpower to boost the agent experience and unify knowledge siloes across fourteen lines of business worldwide. Travel + Leisure Co. has deployed CXone Mpower’s unified, AI hyper platform to design, build and o...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that its CXone MPower AI hyper platform managed a record number of automated customer interactions during the Black Friday and Cyber Monday holiday weekend, as businesses worldwide leaned into automation to meet soaring shopper demands. In addition to the 80% total increase in year-over-year digital interactions for the holiday weekend, NICE reported single-day year-over-year (YOY) spikes of digital interactions during the weekend of 143% and 120%. The surge in automated digital engagement reinforces the need for businesses to ...
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