reports
Cincinnati Emergency Communication Center Leverages NICE Inform Elite ...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that the City of Cincinnati Emergency Communications Center (ECC) has implemented , one of the solutions in NICE’s platform, to digitally transform and automate processes around tracking performance metrics and performing targeted quality assurance reviews. Through this transformation, NICE is helping the Cincinnati ECC improve operations while also supporting them in their mission to provide exceptional service. As a combined 911/311 center, the ECC serves the Cincinnati metro area, handling approximately 750,000 emergency and ...
NICE Actimize Positioned as Highest-Scoring in 2024 Quadrant Knowledge...
HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE Actimize, a (NASDAQ: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the highest-scoring AML solutions vendor across both Technology Excellence and Customer Impact metrics in its recently released 2024 “SPARK Matrix™ Anti-Money Laundering (AML) Solution” report. The Quadrant Knowledge Solutions study provides competitive analysis and a ranking of the leading anti-money laundering vendors in the form of its proprietary SPARK Matrix. Marking the fifth consecutive year for NICE Actimize’s leadership in...
NICE Actimize Positioned #1 in the Inaugural 2024 Chartis Financial Cr...
HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE Actimize, a NICE (NASDAQ: NICE) business, has been positioned as #1 in the inaugural Chartis Research Financial Crime and Compliance50 Report (FCC 50). Chartis Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology. NICE Actimize also received a category award for its solution expertise in Anti-Money Laundering (AML)/Transaction Monitoring (TM); a core technology award for its offering in Case Management; and a market-specific capabilities award for Global Banking. The Chartis Research F...
NICE Actimize Positioned as a Leading Luminary in Financial Crime Tech...
HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE Actimize, a (NASDAQ: NICE) business, has been recognized with multiple honors by Celent, a division of Oliver Wyman, Inc., in its recently released report, “Financial Crime Compliance Technology: Watchlist Screening Edition—2024 XCelent Awards, Powered by VendorMatch.” Named a Luminary in the report’s Technology Capabilities matrix, NICE Actimize was also the recipient of the report’s XCelent award for “Breadth of Functionality.” To download a complimentary excerpt of this report, please . The Celent report noted, “NICE Actimize’s watchlist screening sy...
NICE Actimize Wins 2024 FinTech Breakthrough Award for “Best AML Solut...
HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE Actimize, a (Nasdaq: NICE) business today announced that its entity-centric Anti-Money Laundering (AML) solutions have been selected as the winner of the “Best Anti-Money Laundering Solution ” award in the 8th annual FinTech Breakthrough Awards program conducted by , an independent market intelligence organization that recognizes the top companies, technologies and products in the global FinTech market today. FinTech Breakthrough highlighted NICE Actimize’s family of AML solutions, including Suspicious Activity Monitoring (SAM10), Sanctions and Risk Scr...
NICE Actimize Announces New Integrated Fraud Management Platform Deliv...
HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE Actimize, a business (Nasdaq: NICE), today announced the availability of (Integrated Fraud Management), a new release of its market leading, AI-driven fraud management and detection platform. The new release leverages recent advancements in artificial intelligence together with NICE Actimize’s unique collective intelligence capabilities to introduce unprecedented fraud detection accuracy, agility and efficiency to protect financial services firms and their customers from the next generation of AI-driven fraud and scams. This enhanced version is the fir...
NICE Actimize Honored for Best Transaction Monitoring Solution by Regu...
HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE Actimize, a (Nasdaq: NICE) business, was recently recognized by the “” with its award for the “Best Solution - Transaction Monitoring” in its “Best Solutions – Financial Crime” category. The transaction monitoring award recognizes a comprehensive and innovative solution that effectively helps financial institutions detect and prevent financial crime through advanced transaction monitoring capabilities, while also leveraging data analytics and/or machine learning to minimize false positive rates. According to Regulation Asia’s judging panel, NICE Actimiz...
NICE CXone AI-Driven Workforce Engagement Management Receives TMC’s Fu...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) announced that , a global, integrated media company, has named NICE CXone Workforce Engagement Management (WEM) as a recipient of the 2023 Award. TMC’s first Annual Future of Work Agent Experience Award recognizes and honors companies’ commitment to excellence across all elements of the agent experience, from technology to work-life balance. According to TMC, winning this award for providing a world-class agent experience highlights the unbreakable connection between agent experience and customer experience. The winners recognize that to delive...
NICE Receives Frost & Sullivan’s 2023 Customer Value Leadership Award
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that it has received Frost & Sullivan’s 2023 Customer Value Leadership Award. Frost & Sullivan said that NICE has been a top-tier innovator since its founding in 1986, now leading the CCaaS industry with a rich legacy of contact center and purpose-built Enlighten AI solutions that span the entire enterprise, from the contact center and beyond. For a complimentary copy of the report, . Frost & Sullivan said that organizations benefit from NICE’s comprehensive roadmap that has always been deeply attuned to the evolving needs of...
Triple Impact Connections Increases its Digital CX Capabilities with C...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that , a veteran-owned BPO firm based in the United States, has selected the industry-leading platform to help drive great customer service and long-term value. With the move to CXone, Triple Impact Connections will be able to handle its rapid growth, better support its remote agents, and offer customers a complete, end-to-end experience. Triple Impact Connections chose NICE because of its placement as a leader on , its consistent industry leadership in workforce management, and its advanced CX analytics and AI capabilities. T...
NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversatio...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click . analysts evaluated 20 providers that include conversational AI technology within their intelligent contact center (ICC) offerings, or providing solutions focused exclusively for the ICC. Providers were ranked based on Strategy, Performance and Reach. NICE was identified as a Leader and highlighted for its portfolio of solutions extending beyond the c...
NICE Recognized for European AI Product Innovation Industry Excellence
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced it has received Frost & Sullivan’s 2024 Best Practices New Product Innovation Award for its ongoing advancements in AI for Customer Experience (CX) solutions for businesses across Europe. Frost & Sullivan recognized NICE’s Enlighten portfolio, embedding innovative copilot capabilities to empower employees, supervisors, and CX leaders. Frost & Sullivan specifically highlighted NICE’s Enlighten Copilot which leverages purpose-built AI for CX to analyze organizations’ CX data in real-time to deliver actionable responses and content ...
NICE Launches Next Generation of Enlighten Copilot, Delivering AI-Driv...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced the next generation of Enlighten Copilot designed specifically for supervisors and CX decision-makers powered by purpose-built AI. This innovative solution addresses the critical market demand for AI-powered augmentation for the increasingly complex operational and analytical work of CX leaders. AI use in the workplace jumped to over 40% in 2023, according to research from Metrigy. Organizations using AI to improve customer interactions reported a 30% reduction in interaction handle time, a 36% increase in sales, and a 29% reduct...
NICE Delivers Major CX AI Milestone with Enlighten Managing 100 Millio...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that NICE Enlighten, NICE’s CX AI, has reached the significant milestone of augmenting and automating over 100 million customer interactions per month. This surge manifests the growing demand that was highlighted in NICE’s 2023 earnings report with 300% year-over-year growth in the number of Enlighten AI deals signed in 2023. NICE is a leading provider of AI-powered CX solutions worldwide. This unprecedented accomplishment underscores NICE Enlighten’s pivotal role in redefining how businesses engage with their customers, leveragi...
NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powe...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today unveiled NICE Enlighten XM (Experience Memory), the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’ (LLMs) deep data memory to hyper-personalize customer journeys. NICE Enlighten XM ushers in a new era of CX by introducing fully contextualized journey management. NICE Enlighten XM provides brands with an unprecedented ability to understand, remember, and dynamically adapt to each customer's unique needs and preferences. These capabilities are made possible by LLMs enriched with the industry's m...
NICE Enlighten AutoSummary Wins 2024 BIG Innovation Award for Contact ...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that was named a winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group. Enlighten AutoSummary, NICE’s AI purpose-built for CX, seamlessly combines proprietary, industry-specific CX AI models with Generative AI technology to deliver accurate and actionable agent summaries for every customer interaction—voice and digital—saving businesses time, reducing costs, and enabling overall smoother customer experiences. A complete and scalable solution, Enlighten AutoSummary offers an innovative approach t...
NICE Recognized as Best Digital Transformation Partner Company by 2024...
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) has announced that , a financial media platform with over three million readers worldwide, has named the company as “Best Digital Transformation Partner Company,” across four major geographic regions, including North America, Asia Pacific, Europe, and Latin America, highlighting its strength and leadership in its 2024 Global Banking & Finance Review awards competition. This is NICE’s second consecutive win in this award category. NICE’s Digital Transformation approach to empowering contact centers and their agents integrates AI-infused digital...
NICE Actimize Leads Five Best-in-Class Rankings Across Critical Survei...
HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE Actimize, a (NASDAQ: NICE) business, today confirmed that NICE Actimize and its Holistic Conduct Surveillance Suite was positioned as Best-In Class across five categories in the recently released Datos Insights Impact report, titled “Trade, Communication, Crypto, and Commodities Surveillance Matrix: Catch the Bad Actors.” (January 2024). In addition to achieving the highest overall total average score across all covered facets of surveillance, the report showed NICE Actimize leading in categories that included trade and markets surveillance, communicatio...
iQor Harnesses NICE CXone to Drive Digital Transformation in CX
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing solutions, is leveraging , the industry-leading, cloud-native customer experience (CX) platform, to unify and optimize all interactions and deliver an exceptional digital experience for clients across industries. CXone facilitates iQor’s custom and agile solutions tailored to the specific needs of clients with the ability to quickly adapt as the marketplace changes. iQor incorporated CXone into Symphony [AI]TM, its gener...
NICE Expands Its Presence in Japan with Availability of CXone in Osaka
HOBOKEN, N.J.--(BUSINESS WIRE)-- (Nasdaq: NICE) today announced that it has launched a second Cloud Region in Japan. This presents a unique and critical functionality tailored specifically for the Japanese market. NICE will provide a business continuity (BCP) service for CXone in Osaka, enhancing the overall resilience of CXone cloud infrastructure for Japanese customers. Osaka’s robust infrastructure and connectivity made it a strategic choice for hosting BCP cloud services, providing reliable and high-performance solutions for NICE customer business needs. There is increased demand in Ja...
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