reports
Informa: 1 director
A director at Informa bought 5,050 shares at 779p and the significance rating of the trade was 57/100. Is that information sufficient for you to make an investment decision? This report gives details of those trades and adds context and analysis to them such that you can judge whether these trading decisions are ones worth following. Included in the report is a detailed share price chart which plots discretionary trades by all the company's directors over the last two years clearly showing Clo...
ICMI’s Contact Center Training and Consulting Helps Organizations and ...
SAN FRANCISCO--(BUSINESS WIRE)-- The , the leading global provider of comprehensive resources for customer management professionals, today unveils Contact Center Training and Consulting opportunities to help organizations and professionals improve contact center performance. Contact Center Training ICMI offers highly interactive, consultative-based call center training to advance the capabilities of a contact center team, some of which includes professional, high stakes certification. New and updated training classes include: Contact Center Management provides practical information for con...
ICMI Recognizes the Brightest Minds in the Contact Center Industry, Un...
SAN FRANCISCO--(BUSINESS WIRE)-- The , the leading global provider of comprehensive resources for customer management professionals, today unveils the 2025 Featured Contributors and the Top 25 thought leaders. “Our community thrives on collaboration, innovation and the shared expertise of its members. Our featured contributors bring a wealth of knowledge and insight to help our members elevate strategies and achieve goals,” said Tara Gibb, Senior Director, ICMI. “We’re also excited to introduce our community to the Top 25 Thought Leaders who are an exceptional group of experts shaping the fu...
ICMI’s State of the Contact Center 2024 Report Finds 55% of Customer M...
SAN FRANCISCO--(BUSINESS WIRE)-- The , the leading global provider of comprehensive resources for customer management professionals, today unveils “The State of the Contact Center in 2024: Research into the Transformative Forces Shaping the Industry” report. This year, the report finds contact centers in the crosshairs of change. Adapting to meet customer expectations, opening support for new channels, accommodating a hybrid workforce and laying the groundwork for artificial intelligence (AI) tools are a few of the major forces shaping this moment. Key highlights: Fifty-five percent of ...
2024 ICMI Global Contact Center Awards Winners Unveiled
SAN FRANCISCO--(BUSINESS WIRE)-- Last night at an awards ceremony at , which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, the winners of the 2024 were unveiled. The awards honor and recognize the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. “Congratulations to the 2024 class of ICMI’s Global Contact Center Awards winners,” said Cindee Stott, Event Direct...
ICMI Unveils AI in the Contact Center Insider’s Guide, Assists Contact...
SAN FRANCISCO--(BUSINESS WIRE)-- The , the leading global provider of comprehensive resources for customer management professionals, today unveils the Insider’s Guide to explore the use of AI in contact centers, addressing the complexities of vendor selection, the identification of use cases and the risks involved. The Insider’s Guide examines the critical factors necessary to assist contact center leaders when considering the opportunities and challenges of effectively deploying AI. They include: Define the goal of AI Ensure the integrity and security of data Choose the right techn...
ICMI and HDI Assist Organizations When Weaknesses and Gaps in Service ...
SAN FRANCISCO--(BUSINESS WIRE)-- , the leading global provider of comprehensive resources for customer management professionals, and , the leading organization dedicated to elevating service and support across the enterprise, understand business critical disruptions and the challenges they create. With over 35 years expertise, ICMI and HDI help organizations manage unexpected situations better. This press release features multimedia. View the full release here: “Over the last few days, we have all watched as the IT disaster has shattered our connected world. In crisis situations like this on...
ICMI Reveals 2024 ICMI Global Contact Center Awards Finalists
SAN FRANCISCO--(BUSINESS WIRE)-- , which brings contact center industry professionals together to tackle the challenges and opportunities that will enable growth and change in the industry, today announces the finalists for the . The awards honor and recognize the companies, contact centers and individuals leading the industry forward. ICMI's Contact Center Expo takes place October 21-24 at the Loews Royal Pacific Resort in Orlando, Florida. Register . "Congratulations to all of the finalists and participants of the ICMI Global Contact Center Awards program! This year, we were blown away b...
ICMI Unveils AI Optimization Assessment Tool to Empower Contact Center...
SAN FRANCISCO--(BUSINESS WIRE)-- The , the leading global provider of comprehensive resources for customer management professionals, today unveils an to empower contact centers to better serve their customers. As contact centers grapple with the complexities of AI adoption, a strategic framework becomes essential for assessing AI optimization and ensuring successful implementation. Before introducing more tech into an organization’s stack, understanding how to optimize the approach is key. Without proper planning of existing infrastructure, skillsets, data governance and success measures, t...
ICMI’s Contact Center Expo Announces 2024 Conference Program, Brings t...
SAN FRANCISCO--(BUSINESS WIRE)-- , which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, today announces its 2024 conference program. The program brings the call center community together to learn, discuss and debate industry trends and emerging issues. ICMI’s Contact Center Expo takes place October 21-24 at the Loews Royal Pacific Resort in Orlando, Florida. Register . Cindee Stott, Event Director, ICMI’s Contact Center Expo said, “Our event delivers expert strategy and insight into...
Moody's Ratings upgrades Informa to Baa2: outlook stable
Moody's Ratings (Moody's) has today upgraded Informa Plc's (Informa or the company) long-term issuer rating to Baa2 from Baa3. Moody's has also upgraded the backed senior unsecured euro medium-term note programme to (P)Baa2 from (P)Baa3 and the backed senior unsecured notes to Baa2 from Baa3. The ou...
- Fiona Orford-Williams
Informa - FY24 off to a good start
Informa’s FY23 results were strong, slightly ahead of guidance at January’s update. Underlying revenues grew 30.4% and adjusted operating margin expanded from 21.9% to 26.8%, with all four operating segments posting underlying revenue progress. The momentum has continued into FY24, and formal guidance has been edged ahead. The group generates significant amounts of cash, and leverage at end FY23 of 1.4x was below the guided range of 1.5–2.5x. With modest investment requirements and M&A opportuni...
ICMI’s Contact Center Expo: A Digital Experience Announces Ryan Campbe...
SAN FRANCISCO--(BUSINESS WIRE)-- today announces Ryan Campbell, motivational speaker on resilience and work-life balance, will deliver the keynote presentation “The Transformational Power of Prioritizing Joy.” The digital event, which takes place on May 15, is designed to arm contact center and customer service professionals with the tools, knowledge and connections that will advance their performance and career. Register for free. This press release features multimedia. View the full release here: ICMI’s Contact Center Expo: A Digital Experience Announces Ryan Campbell, Motivational Speake...
Moody's announces completion of a periodic review of ratings of Inform...
Moody's Investors Service (Moody's) has completed a periodic review of the ratings of Informa Plc and other ratings that are associated with this issuer. The review was conducted through a rating committee held on 9 February 2024 in which Moody's reassessed the appropriateness of the ratings in the...
ICMI Announces 2024 Contact Center Course Lineup, Curriculum Created t...
SAN FRANCISCO--(BUSINESS WIRE)-- The , the leading global provider of comprehensive resources for customer management professionals, today announces the 2024 contact center course lineup. The curriculum has been created to educate contact center professionals looking to advance their knowledge, skills and career. ICMI offers 20 highly interactive courses including: Advanced Workforce Management An Agent’s Role in Contact Centers Artificial Intelligence in the Contact Center Certified Trainer Program Contact Center Coaching for Supervisors Contact Center Management Bootcamp ...
Informa PLC to Host QuantMinds International Conference at the InterCo...
Informa PLC to Host QuantMinds International Conference at the InterContinental O2 in London LONDON, Nov. 08, 2023 (GLOBE NEWSWIRE) -- via IBN -- Informa PLC, a prominent international events, digital services, and academic knowledge group, is thrilled to announce its forthcoming event, , the world's premier quant finance conference. Scheduled from November 13th to 16th, 2023, this esteemed event will take place at the renowned InterContinental O2 in London. QuantMinds International, renowned as the leading global quant finance conference, will convene over 500 seasoned industry prac...
ICMI’s Global Contact Center Awards Announced
SAN FRANCISCO--(BUSINESS WIRE)-- Last night at an awards gala at , which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, the winners of were unveiled. The awards honor and recognize the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Cindee Stott, Event Director, ICMI’s Contact Center Expo said, “Congratulations to all of ICMI’s Global Contact Center Awards w...
ICMI Global Contact Center Awards Finalists Announced
SAN FRANCISCO--(BUSINESS WIRE)-- , which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the finalists for the . The awards honor and recognize the companies, contact centers, and individuals leading the community forward. ICMI’s Contact Center Expo takes place October 16-19 at the Loews Royal Pacific Resort in Orlando, Florida. Register . “Congratulations to all of the finalists and to all who have competed in the ICMI Global Contact Center Awards pr...
Unfortunately, this report is not available for the investor type or country you selected.
Report is subscription only.
Thank you, your report is ready.
Thank you, your report is ready.