reports
- Fiona Orford-Williams
Informa - FY24 off to a good start
Informa’s FY23 results were strong, slightly ahead of guidance at January’s update. Underlying revenues grew 30.4% and adjusted operating margin expanded from 21.9% to 26.8%, with all four operating segments posting underlying revenue progress. The momentum has continued into FY24, and formal guidance has been edged ahead. The group generates significant amounts of cash, and leverage at end FY23 of 1.4x was below the guided range of 1.5–2.5x. With modest investment requirements and M&A opportuni...
ICMI’s Contact Center Expo: A Digital Experience Announces Ryan Campbe...
SAN FRANCISCO--(BUSINESS WIRE)-- today announces Ryan Campbell, motivational speaker on resilience and work-life balance, will deliver the keynote presentation “The Transformational Power of Prioritizing Joy.” The digital event, which takes place on May 15, is designed to arm contact center and customer service professionals with the tools, knowledge and connections that will advance their performance and career. Register for free. This press release features multimedia. View the full release here: ICMI’s Contact Center Expo: A Digital Experience Announces Ryan Campbell, Motivational Speake...
Moody's announces completion of a periodic review of ratings of Inform...
Moody's Investors Service (Moody's) has completed a periodic review of the ratings of Informa Plc and other ratings that are associated with this issuer. The review was conducted through a rating committee held on 9 February 2024 in which Moody's reassessed the appropriateness of the ratings in the...
ICMI Announces 2024 Contact Center Course Lineup, Curriculum Created t...
SAN FRANCISCO--(BUSINESS WIRE)-- The , the leading global provider of comprehensive resources for customer management professionals, today announces the 2024 contact center course lineup. The curriculum has been created to educate contact center professionals looking to advance their knowledge, skills and career. ICMI offers 20 highly interactive courses including: Advanced Workforce Management An Agent’s Role in Contact Centers Artificial Intelligence in the Contact Center Certified Trainer Program Contact Center Coaching for Supervisors Contact Center Management Bootcamp ...
Informa: 2 directors
Two Directors at Informa sold 480,000 shares at between 766p and 769p. The significance rating of the trade was 77/100. Is that information sufficient for you to make an investment decision? This report gives details of those trades and adds context and analysis to them such that you can judge whether these trading decisions are ones worth following. Included in the report is a detailed share price chart which plots discretionary trades by all the company's directors over the last two years cl...
Informa PLC to Host QuantMinds International Conference at the InterCo...
Informa PLC to Host QuantMinds International Conference at the InterContinental O2 in London LONDON, Nov. 08, 2023 (GLOBE NEWSWIRE) -- via IBN -- Informa PLC, a prominent international events, digital services, and academic knowledge group, is thrilled to announce its forthcoming event, , the world's premier quant finance conference. Scheduled from November 13th to 16th, 2023, this esteemed event will take place at the renowned InterContinental O2 in London. QuantMinds International, renowned as the leading global quant finance conference, will convene over 500 seasoned industry prac...
ICMI’s Global Contact Center Awards Announced
SAN FRANCISCO--(BUSINESS WIRE)-- Last night at an awards gala at , which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, the winners of were unveiled. The awards honor and recognize the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Cindee Stott, Event Director, ICMI’s Contact Center Expo said, “Congratulations to all of ICMI’s Global Contact Center Awards w...
ICMI Global Contact Center Awards Finalists Announced
SAN FRANCISCO--(BUSINESS WIRE)-- , which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the finalists for the . The awards honor and recognize the companies, contact centers, and individuals leading the community forward. ICMI’s Contact Center Expo takes place October 16-19 at the Loews Royal Pacific Resort in Orlando, Florida. Register . “Congratulations to all of the finalists and to all who have competed in the ICMI Global Contact Center Awards pr...
ICMI’s Contact Center Expo Unveils Inspiring Keynote Speakers on Criti...
SAN FRANCISCO--(BUSINESS WIRE)-- , which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the event keynotes. ICMI’s Contact Center Expo takes place October 16-19 at the Loews Royal Pacific Resort in Orlando, Florida. Register . Cindee Stott, Event Director, ICMI’s Contact Center Expo said, “We pride ourselves on offering impactful independent content by industry leaders. From chatbots to remote onboarding to metrics, all of our presentations will help call...
ICMI Contact Center Expo: A Digital Experience Brings the Call Center ...
SAN FRANCISCO--(BUSINESS WIRE)-- today announces will take place May 17-18, 2023. The digital event is designed to arm contact center and customer service professionals with the tools, knowledge and connections that will advance their performance and career. Register for FREE. Tara Gibb, Senior Director of ICMI said, “ICMI Contact Center Expo: A Digital Experience was created to help contact center professionals move their businesses forward. We are excited to offer a digital experience to unite the industry with the latest trends as well as new and innovative technologies and services.” ...
ICMI Announces 2023 Strategic Advisory Board
SAN FRANCISCO--(BUSINESS WIRE)-- The , the authority on contact center excellence, today unveils the 2023 Strategic Advisory Board, which is comprised of industry thought leaders, senior-level practitioners, and solution providers. The Strategic Advisory Board will help ICMI stay abreast of customer insights and contact center market developments and ensure ICMI’s content offerings and products are aligned with industry best practices and evolve at pace to serve the contact center community. The 2023 ICMI Strategic Advisory Board Members include: Scott Whitely, Senior Director, Customer Exp...
ICMI’s Contact Center Expo United the Contact Center Industry for Four...
SAN FRANCISCO--(BUSINESS WIRE)-- , which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, brought the community together to learn and network. The event took place October 24-27, at the Omni Orlando Resort at Championsgate, in Orlando, Florida. Tara Gibb, Senior Director, ICMI’s Contact Center Expo, said, “It was wonderful to gather the contact center industry together. We offered a robust conference program with insights from industry thought leaders, an Expo Hall full of technologies...
ICMI’s Contact Center Expo Will Illuminate Industry Excellence at the ...
SAN FRANCISCO--(BUSINESS WIRE)-- , which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, will illuminate industry excellence at the ICMI Global Contact Center Awards. The awards honor and recognize the companies, contact centers, and individuals leading the community forward. ICMI also unveils the ICMI Global Contact Center Awards finalists. ICMI’s Contact Center Expo takes place October 24-27 at the Omni Orlando Resort at Championsgate in Orlando, Florida. Register . “Co...
ICMI’s Contact Center Expo Unveils Contact Center Tours at Four Innova...
SAN FRANCISCO--(BUSINESS WIRE)-- , taking place October 24-27 at the Omni Orlando Resort at Championsgate in Orlando, Florida, today announces four at innovative contact centers in Orlando. The contact center tours include: Disney Cruise Line & Disney Vacation Club Member Services Walt Disney World® Resort Universal Orlando Contact Center Valencia College During the contact center tour visits attendees will learn about strategies for engaging and retaining employees, leading hybrid workforces, delivering on customer experience, implementing new tools and will have the opportunity t...
ICMI’s Contact Center Expo Announces Keynotes, Event Brings the Call C...
SAN FRANCISCO--(BUSINESS WIRE)-- , which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the event keynotes. The event takes place October 24-27 at the Omni Orland Resort at Championsgate, in Orlando, Florida. Register . Tara Gibb, Senior Director, ICMI’s Contact Center Expo said, “With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of – the knowledge they gain at ICMI's Contact Center E...
Moody's changes outlook on Informa's Baa3 ratings to Stable
Moody's Investors Service, ("Moody's") today changed the ratings outlook on Informa Plc ("Informa" or "the company") to stable from negative. Concurrently, Moody's has affirmed the Baa3 issuer and backed senior unsecured ratings of Informa. The change in outlook to stable reflects (1) the prospects ...
CGS Administrators LLC Celebrates Contact Center Excellence, Receives ...
NEW YORK--(BUSINESS WIRE)-- The , the leading global provider of comprehensive resources for customer management professionals, today announces the contact center has met the requirements for award and recognition through the ICMI Site Certification Program. The ICMI Site Certification Program was designed to reflect the best of existing international quality standards while maintaining focus on the unique contact center environment. CGS, which provides quality, cost-effective services and technical solutions to the Centers for Medicare & Medicaid Services (CMS), passed all six sections of t...
INFORMA sees an upgrade to Slightly Positive due to a better fundament...
The general evaluation of INFORMA (GB), a company active in the Publishing industry, has been upgraded by the independent financial analyst theScreener with the addition of a star. Its fundamental valuation now shows 4 out of 4 possible stars while its market behaviour can be considered as moderately risky. theScreener believes that the additional star(s) merits the upgrade of its general evaluation to Slightly Positive. As of the analysis date April 1, 2022, the closing price was GBp 604.20 and...
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