reports
Zendesk Announces Third Quarter 2022 Results
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today reported financial results for the third quarter ended September 30, 2022. Results for the Third Quarter 2022 Revenue was $416.9 million for the quarter ended September 30, 2022, an increase of 20% over the prior year period. GAAP net loss for the quarter ended September 30, 2022 was $59.1 million, and GAAP net loss per share (basic and diluted) was $0.48. Non-GAAP net income was $39.4 million, and non-GAAP net income per share was $0.32 (basic) and $0.28 (diluted). Non-GAAP net income excludes approximately $81.7 million in sh...
Zendesk Announces Date of Third Quarter 2022 Financial Results
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the third fiscal quarter ending September 30, 2022 following the close of the U.S. markets on Thursday, October 27, 2022. As a result of the previously announced definitive merger agreement under which an investor group led by Hellman & Friedman and Permira will acquire all outstanding shares of Zendesk common stock in an all-cash transaction, Zendesk will not conduct an earnings conference call. Any further material information relevant to the transaction will be provided in ...
The Zendesk Foundation Announces First Inaugural Impact Awards Recipie...
SAN FRANCISCO--(BUSINESS WIRE)-- The today announced that 25 nonprofit organizations will receive a share of $US 500,000 in cash grants, as well as free Zendesk software, through the Foundation’s first global Tech for Good Impact Awards. Four nonprofits were awarded the highest grant amount of $US 50,000 each. The combination of cash grants and technology is designed to empower a range of social impact initiatives to scale operations in order to further help communities and people in need. “We believe democratizing access to technology is a key part of creating a more equitable society,” sai...
Zendesk Launches New Customer Sentiment and Intent Functionality Power...
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Industry analysts predict that in the near term, AI will touch the majority of customer service interactions, but Zendesk rese...
Rising Customer Expectations Makes “Exceptional” the New Service Basel...
SAN FRANCISCO--(BUSINESS WIRE)-- According to (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet organizations know they aren’t quite meeting these rising expectations, with Champions - those considered the highest standard-bearers - saying that unresolved queries are up 157% year over year. However, there is a new breed of customer experience (CX) challengers emerging - the Risers are closing in on CX greatness, with 79% of these businesses adding more customers from competitors than they lost, showing the performance lines are ...
Rising customer expectations makes “exceptional” the new service basel...
SAN FRANCISCO--(BUSINESS WIRE)-- According to (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet organizations know they aren’t quite meeting these rising expectations, with Champions - those considered the highest standard-bearers - saying that unresolved queries are up 157% year over year. However, there is a new breed of customer experience (CX) challengers emerging - the Risers are closing in on CX greatness, with 79% of these businesses adding more customers from competitors than they lost, showing the performance lines are ...
Zendesk Inc: 2 directors
Two Directors at Zendesk Inc sold after exercising options/sold 131,930 shares at between 75.251USD and 75.284USD. The significance rating of the trade was 100/100. Is that information sufficient for you to make an investment decision? This report gives details of those trades and adds context and analysis to them such that you can judge whether these trading decisions are ones worth following. Included in the report is a detailed share price chart which plots discretionary trades by all the c...
Zendesk Announces Second Quarter 2022 Results
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today reported financial results for the second quarter ended June 30, 2022. Results for the Second Quarter 2022 Revenue was $407.2 million for the quarter ended June 30, 2022, an increase of 28% over the prior year period. GAAP net loss for the quarter ended June 30, 2022 was $95.1 million, and GAAP net loss per share (basic and diluted) was $0.77. Non-GAAP net income was $18.8 million, and non-GAAP net income per share was $0.15 (basic) and $0.14 (diluted). Non-GAAP net income excludes approximately $75.7 million in share-based com...
Zendesk Announces Date of Second Quarter 2022 Financial Results
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the second fiscal quarter ending June 30, 2022 following the close of the U.S. markets on Thursday, July 28, 2022. As a result of the previously announced definitive merger agreement under which an investor group led by Hellman & Friedman and Permira will acquire all outstanding shares of Zendesk common stock in an all-cash transaction, Zendesk will not conduct an earnings conference call. Any further material information relevant to the transaction will be provided in subsequ...
Zendesk Confirms Completion of Strategic Review
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today announced that its Board of Directors has conducted and completed a comprehensive review of strategic alternatives aimed at enhancing stockholder value. After a thorough process conducted with the assistance of its financial advisors at Qatalyst Partners and Goldman Sachs & Co and its legal advisors at Wachtell, Lipton, Rosen & Katz, which included soliciting interest from a wide range of potential strategic partners and financial sponsors regarding a potential sale of the Company, the Board has unanimously determined that contin...
Zendesk To Present At Upcoming Investor Conferences
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE:ZEN) today announced its participation in several upcoming investor conferences. JP Morgan Global Technology, Media & Communications Conference Shelagh Glaser, Chief Financial Officer, and Jason Tsai, Head of Investor Relations, will present in-person on Tuesday, May 24, 2022. Zendesk’s presentation is scheduled for 10:50 a.m., Eastern Time. Cowen TMT Conference Jason Tsai, Head of Investor Relations, will present in-person on Wednesday, June 1, 2022. Zendesk’s presentation is scheduled for 3:20 p.m., Eastern Time. Jefferies 2022 Sof...
Zendesk Ushers in Era of Conversational CRM
SAN FRANCISCO--(BUSINESS WIRE)-- Today at its flagship conference , Zendesk, Inc. (NYSE: ZEN) unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced today a new employee experience offering to help companies transform internal operations and create the best hybrid work experience. “The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations,” said Mikkel Svane, CEO and founder, Zendesk. “Zendesk is helping businesses embrace this new generation ...
Zendesk Announces First Quarter 2022 Results
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today reported financial results for the first quarter ended March 31, 2022, and released a Shareholder Letter on its investor relations website at . Results for the First Quarter 2022 Revenue was $388.3 million for the quarter ended March 31, 2022, an increase of 30% over the prior year period. GAAP net loss for the quarter ended March 31, 2022 was $66.9 million, and GAAP net loss per share (basic and diluted) was $0.55. Non-GAAP net income was $15.1 million, and non-GAAP net income per share was $0.12 (basic and diluted). Non-GAAP ...
Zendesk Announces Date of First Quarter 2022 Financial Results
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the first fiscal quarter ending March 31, 2022 following the close of the U.S. markets on Thursday, April 28, 2022. Zendesk will host a live video webcast at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) on Thursday, April 28, 2022 to discuss the results. The live video webcast can be accessed through Zendesk’s investor relations website at . A replay of the webcast will be available for 12 months. About Zendesk - Champions of Customer Service Zendesk started the customer ...
Alliants Secures Investment From Zendesk to Scale Digital Concierge Se...
LONDON & SAN FRANCISCO--(BUSINESS WIRE)-- Alliants, the customer experience technology specialists, has secured a minority stake investment from Zendesk, Inc. (NYSE: ZEN), the global customer experience software company. With this investment, Alliants will accelerate its delivery of high-touch personalized service through messaging and conversational CRM solutions built on , and enable the world’s most revered brands to be more customer-centric with a messaging-first approach. “Today’s customer expects more than good service, they expect an experience. This is becoming increasingly true wheth...
Zendesk To Present At Upcoming Investor Conferences
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE:ZEN) today announced its participation in several upcoming investor conferences. JMP Technology Conference Jason Tsai, Head of Investor Relations, will present in-person on Tuesday, March 8, 2022. Zendesk’s presentation is scheduled for 2:30 p.m., Eastern Time. Morgan Stanley TMT Conference Shelagh Glaser, Chief Financial Officer, and Jason Tsai, Head of Investor Relations, will present in-person on Wednesday, March 9, 2022. Zendesk’s presentation is scheduled for 2:30 p.m., Eastern Time. A live webcast of each presentation will be ac...
Zendesk Relate Returns with New Digital-First Experience
SAN FRANCISCO--(BUSINESS WIRE)-- Today, Zendesk, Inc. (NYSE: ZEN) announced the return of its annual conference, , in a reimagined format that brings together its global community of customers, prospects, partners, and employees. Attendees will choose their own journey to best connect, learn, and celebrate via a shared online experience as well as in-person events in select locations. The 90-minute virtual event will take place on May 11, 2022 for attendees in North America, South America, Europe and the Middle East, and May 12, 2022 for attendees in Asia Pacific. “A remarkable customer expe...
Zendesk Announces Termination of Merger Agreement With Momentive
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today announced that it has terminated the Agreement and Plan of Merger by and among Zendesk, Milky Way Acquisition Corp., and Momentive Global Inc. (NASDAQ: MNTV), after it did not receive the approval of its stockholders to adopt the proposal to issue shares of Zendesk common stock in connection with the proposed transaction at the Stockholder Meeting held on February 25, 2022. “While we were excited by the potential of this transaction to transform the customer experience and create stockholder value, we respect and appreciate the ...
Zendesk Comments on JANA Partners’ Nomination of Directors
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today issued the following statement confirming receipt of JANA Partners LLC’s notice of its intention to nominate four directors to the Zendesk Board of Directors at the Company’s 2022 annual meeting of stockholders, which has not yet been scheduled: “We have always and will continue to welcome input from all shareholders, and in keeping with our long-held practice of maintaining a high caliber board with exceptionally qualified directors, our Nominating and Corporate Governance Committee will carefully review and evaluate these nomi...
Zendesk Board Rejects Unsolicited Non-Binding Acquisition Proposal Fro...
SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today confirmed that its Board of Directors received, thoroughly reviewed and rejected an unsolicited, non-binding proposal from a consortium of private equity firms to acquire all of Zendesk’s outstanding shares in an all-cash transaction valued at $127-$132 per share. In connection with the proposal, Zendesk’s Board of Directors issued the following statement: “Zendesk’s Board of Directors is always open to all opportunities to maximize shareholder value and is fully committed to acting in the best interests of Zendesk and all of i...
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