Report
Rodney Nelson
EUR 147.86 For Business Accounts Only

IT Operations Management Serves Up a Home Run in ServiceNow’s Fourth Quarter; Raising FVE to $105

ServiceNow delivered blowout fourth-quarter results and strong fiscal 2017 guidance as the firm continues to expand its reach beyond its core IT service management product. The company saw record ITOM adoption in the quarter, while add-on products around analytics, customer service and HR management bolstered the top line. We believe this quarter is indicative of the firm’s increasing customer switching costs, and we are maintaining our narrow moat and positive moat trend ratings. We are raising...
Underlying
ServiceNow Inc.

ServiceNow provides enterprise cloud computing services that define, structure, manage and automate digital workflows for global enterprises. The company markets its services to enterprises in a variety of industries, including consumer products, education, financial services, government, health care, information technology (IT) services and technology. The company sells its subscription services through direct sales and, to a lesser extent, through indirect channel sales. The company also provides a portfolio of personnel and other services, both directly and through its network of partners. The company's products include IT service management, IT operations management, IT business management, and security operations.

Provider
Morningstar
Morningstar

Morningstar, Inc. is a leading provider of independent investment research in North America, Europe, Australia, and Asia. The company offer an extensive line of products and services for individual investors, financial advisors, asset managers, and retirement plan providers and sponsors.

Morningstar provides data on approximately 530,000 investment offerings, including stocks, mutual funds, and similar vehicles, along with real-time global market data on more than 18 million equities, indexes, futures, options, commodities, and precious metals, in addition to foreign exchange and Treasury markets. Morningstar also offers investment management services through its investment advisory subsidiaries and had approximately $185 billion in assets under advisement and management as of June 30, 2016.

We have operations in 27 countries.

Analysts
Rodney Nelson

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