Téléperformance : AI risk – storm in a teacup or hurricane?
>Our credit opinion is Stable, and time will tell in which direction it goes. Saying that the industry and Teleperformance (TP) will be overrun within a short period of time is the typical scaremongering from the equity side on artificial intelligence (AI) substitution risk. - Can this scenario be ruled out? No. Can TP retain its market leading position for a long period of time? Yes, if it will remain innovative and adaptive. But there is uncertainty either way. - Putting ou...Teleperformance is engaged in outsourced customer experience management. Co. delivers integrated solutions to corporations and administrative bodies worldwide to manage all aspects of the customer-relations cycle on their behalf. Co.'s activities include four core business areas: customer care (these are services provided as part of customer service management); technical support; debt collection; and business information and marketing actions. As of Dec. 31, 2013, Co. had approximately 110,000 computerized workstations across 46 countries. Co.'s client includes industries like Telecoms, Internet, Financial services, Technology/media, Insurance, Government sector and Utilities.
Oddo Securities provides securities brokerage and research services. The company offers equity, economic, and derivatives research and credit analysis services. It focuses on insurance, automotive, building materials, pharmaceuticals, telecommunications, information technology, and agri-food industries.
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