Report
Valens Research

CRM - Embedded Expectations Analysis - 2021 05 03

salesforce.com, inc. (CRM:USA) currently trades above recent averages relative to UAFRS-based (Uniform) earnings, with a 56.3x Uniform P/E. At these levels, the market has bullish expectations for the firm, but management may be concerned about customer relationships, their software development pipeline, and their sales teams

Specifically, management may lack confidence in their ability to continue building direct business-to-business (B2B) and business-to-consumer (B2C) digital relationships, create better customer relationships, and help accelerate digital transformation for customers across different industries. Furthermore, they may be exaggerating the strength of their positioning in the software industry and their ability to successfully adjust their pipeline to pandemic-related changes. They may also lack confidence in their ability to implement more pandemic response-related technologies across different cities, serve all stakeholders through their Hyperforce architecture, and help schools with remote learning. Additionally, management may have concerns about their Customer 360 platform as well as rising attrition rates. Finally, they may lack confidence in their ability to deploy standard Salesforce solutions, continue engaging with customers through Sales Cloud, and deliver highly customized selling with the same client presentations
Underlying
Salesforce.com inc.

Salesforce.Com is engaged in customer relationship management technology. The company's Customer 360 is an integrated platform that unites sales, service, marketing, commerce, integration, analytics and more to give companies a single, shared view of their customers. Through its platform and other developer tools, the company also enables third parties to develop additional functionality and applications, or apps, that run on its platform, which are sold separately from or in conjunction with the company's service offerings. The company's cloud service offerings include sales cloud, service cloud, marketing and commerce cloud, and salesforce platform and other.

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Valens Research
Valens Research

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