TalkTalk (1st lien Overweight) Q1: Rising customer churn an additional headwind
TalkTalk has reported Q1 results – the first time that they have done so. Rising churn appears to be acting as a further drag on customer trends which puts even more weight on the need for their consumer brand relaunch to be a success, albeit we are cautious on the level of impact this will have given constrained resources. The company suggested that they have received some inbound M&A interest and we still see a sale as the most likely ultimate option which we believe should help to support the first lien.TalkTalk Telecom Group provides telecommunication services to retail and B2B customers. Co. provides customers a range of Fixed Low Price Plans, which comprised of: Fast Broadband, a broadband plan designed to cater for the needs of individual users or households that do not require increased download speeds available via a fibre connection; and Faster Fibre Broadband, a broadband plan designed for households with a number of devices that need to be connected to the internet at the same time. In the Direct channel, Co. provides a range of data connectivity solutions, from business broadband and fibre, through to Ethernet circuits and Wide Area Networks.
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