Report
Valens Research

ZEN - Embedded Expectations Analysis - 2019 11 05

Zendesk, Inc. (ZEN:USA) currently trades near recent averages relative to UAFRS-based (Uniform) Assets with a 10.8x Uniform P/B, implying bullish expectations for the firm, but management may be concerned about execution, product differentiation and efficiency.

Specifically, management is confident that they have seen sub-optimal execution in Sunshine, and they may lack confidence in their ability to generate multi-billion-dollar revenues annually. Furthermore, they may be concerned about the differentiation of their omni-channel offering, and they may lack confidence in their ability to efficiently leverage their current real estate.
Underlying
Zendesk Inc.

Zendesk is a software development company that provides software as a service solutions. The company's product solutions include: Zendesk Support, which provides organizations with the ability to track, prioritize, and solve customer support tickets; Zendesk Chat, which is a live chat software; Zendesk Talk, which is a cloud-based call center software for phone and short message service support conversations; Zendesk Guide, which is a knowledge base that powers both customer self-service and support agent productivity; Zendesk Explore, which provides analytics for organizations; and Zendesk Sell, which is a sales customer relationship management product solution.

Provider
Valens Research
Valens Research

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Valens Research

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