Zendesk is a software development company that provides software as a service solutions. The company's product solutions include: Zendesk Support, which provides organizations with the ability to track, prioritize, and solve customer support tickets; Zendesk Chat, which is a live chat software; Zendesk Talk, which is a cloud-based call center software for phone and short message service support conversations; Zendesk Guide, which is a knowledge base that powers both customer self-service and support agent productivity; Zendesk Explore, which provides analytics for organizations; and Zendesk Sell, which is a sales customer relationship management product solution.
In 2009, just as the dust was settling from the last major equity and credit market crises, we launched a boutique research firm with the intention of breaking Wall Street’s biases and broken incentives:
We sought to provide investors and company analysts with a source of information that changed all that.
Many years later, our business model remains because little has changed on Wall Street.
The integrity of Valens Research is founded in our disciplined processes and analytics. No “star” analysts. No corporate advisory relationships. No-nonsense opinions and recommendations.
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