Report
Valens Research

ZEN - Embedded Expectations Analysis - 2020 04 29

Zendesk, Inc. (ZEN:USA) currently trades well above corporate averages relative to UAFRS-based (Uniform) earnings, with a 114.8x Uniform P/E, implying bullish expectations for the firm, but management may be concerned about their partnerships, product capabilities, and revenue growth

Specifically, management may be exaggerating their ability to cross the $1bn revenue mark this year, build on Zendesk capabilities to create better customer experiences, and establish self-service and Guide products as core business tenets. Additionally, they may be concerned about their channel partner relationships, Systems Integration Services investments, and the impact of omnichannel adoptions on their customer retention rates
Underlying
Zendesk Inc.

Zendesk is a software development company that provides software as a service solutions. The company's product solutions include: Zendesk Support, which provides organizations with the ability to track, prioritize, and solve customer support tickets; Zendesk Chat, which is a live chat software; Zendesk Talk, which is a cloud-based call center software for phone and short message service support conversations; Zendesk Guide, which is a knowledge base that powers both customer self-service and support agent productivity; Zendesk Explore, which provides analytics for organizations; and Zendesk Sell, which is a sales customer relationship management product solution.

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Valens Research
Valens Research

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