AI and the Empathy Gap: Finding the Balance between AI and Human First Customer Experience NEW YORK, Aug. 13, 2025 (GLOBE NEWSWIRE) -- While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their internal benefits and the often underwhelming service that consumers are actually experiencing. According to Verizon’s report, the future of CX isn't just about implementing AI, but about strategically integrating it to amplify human connections and address core customer frustrations. The report, based on a survey of 5,000 consumers...
Recently, we published a note in which we laid out why we thought the FCC Chair’s investigation of CMSCA’s treatment of its network affiliates, like his prior investigation of DIS, was unlikely to lead to a judicially supported resolution; rather, the investigation was designed to provide Carr leverage in any FCC transaction involving CMSCA. We also just published a note discussing how the FCC and DOJ are likely to provide greater consolidation among broadcasters and cable channels, putting econ...
TSMC: Exiting 6" manufacturing and consolidating 8" linesView: This statement from TSMC in our view both 1) highlights the difficult economics of mature manufacturing in areas where China is more effectively competing with Western supply while at the same time 2) potentially creates some opportunit
Trump, Lip-Bu Tan: Calls Lip-Bu Tan rise to success "amazing story"; soap opera continuesView: President Trump said he met with Intel CEO Lip-Bu Tan on Monday, days after seeking his resignation, praising Tan and characterizing the meeting "a very interesting one". While an amicable resolution and
Last week, we had the pleasure of hosting Megan Gray to discuss and preview the Google vs DOJ Search remedies ruling, which is expected later this month. Megan shared updated probabilities for different remedies and the expected timeline from here, among other things.
Finally, we would note, conceptually, we view this decision by the US government to levy a charge for certain foreign companies to procure US technology as worrisome, given it opens the door for the US to selectively tax a variety of companies/products that enjoy technology leadership positions. Bl
Verizon and Paige Bueckers team up for an exclusive youth basketball experience to empower the next generation of DFW athletes What you need to know: Verizon is launching a sweepstakes to give youth, ages 13-17, a chance to win a spot at an exclusive basketball experience with Paige Bueckers. Sweepstakes runs from August 8 to August 17. The experience with Paige will take place on August 25 in Dallas. DALLAS, Aug. 08, 2025 (GLOBE NEWSWIRE) -- Verizon is launching a sweepstakes to offer young basketball enthusiasts, ages 13-17, the opportunity to participate in an exclusive youth basketb...
In this first take following tonight’s results, we touch on: 1. 3Q25 revenue deceleration hangs over the stock 2. Management remains confident that Amazon DSP is not a competitor 3. Kokai adoption reaches three quarters of spend 4. CFO transition announced, other leadership changes evolve go-to-market
A director at Charter Communications Inc sold 162,694 shares at 378.500USD and the significance rating of the trade was 67/100. Is that information sufficient for you to make an investment decision? This report gives details of those trades and adds context and analysis to them such that you can judge whether these trading decisions are ones worth following. Included in the report is a detailed share price chart which plots discretionary trades by all the company's directors over the last two ...
Moody's Ratings (Moody's) affirmed Verizon Communications Inc.'s (Verizon), Baa1 long term issuer rating and senior unsecured ratings, (P)Baa1 senior unsecured shelf rating, (P)Baa1 senior unsecured MTN ratings, and Prime-2 short-term commercial paper program rating. The outlook remains stable. Th...
While the latest update from the Trump administration now points to 50% total tariffs (up from 25% initially), we still expect negotiations between the two countries will continue to unfold over the coming days and weeks, and we would not exclude the possibility a trade deal (containing lower tarif
Quick update following yesterday’s report on Amazon Web Services (AWS) offering OpenAI’s new gpt-oss open weight models, in which we noted that Google Cloud Platform (GCP) did not yet offer them. That changed this morning, and we have the new details in today’s report.
A director at Amazon Com Inc sold 2,500 shares at 217.000USD and the significance rating of the trade was 58/100. Is that information sufficient for you to make an investment decision? This report gives details of those trades and adds context and analysis to them such that you can judge whether these trading decisions are ones worth following. Included in the report is a detailed share price chart which plots discretionary trades by all the company's directors over the last two years clearly ...
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